Account Manager (Datagrid)

Procore is looking for an Account Manager in our Datagrid division. In this role you will be a strategic partner to our enterprise clients, ensuring they achieve measurable business outcomes with Datagrid's solutions. You'll blend relationship management, data-driven insights, and operational expertise to help customers scale their data strategies.

Your role will be equal parts consultant, project manager, and advocate, collaborating cross-functionally with Sales, Product, and Support teams to drive adoption, value realization, and expansion.

• Own and manage a portfolio of enterprise customers, guiding them from onboarding to renewal and expansion.

• Develop deep customer relationships and act as a trusted advisor on best practices for leveraging Datagrid's AI-driven data infrastructure.

• Drive customer adoption, engagement, and satisfaction, ensuring clients realize tangible ROI from our platform.

• Prompt large language models (LLMs) to extract meaningful insights, enabling more informed decision-making and client support.

• Comfort working with data-heavy workflows and ability to interpret structured and unstructured data

• Interpret, communicate, and collaborate on data-driven projects.

• Partner with Sales to identify expansion opportunities, support upsell strategies, and drive renewals.

• Lead business reviews (QBRs) to discuss impact, performance metrics, and growth opportunities.

• Collaborate with Product and Engineering to communicate customer feedback and influence the product roadmap.

• Proactively manage risk, identifying and addressing potential churn signals before they escalate.

• Deliver thought leadership by educating customers on industry trends, new features, and strategic use cases.

• 3-5+ years of experience in Customer Success, Account Management, or Consulting in a SaaS, Data, or AI-driven company.

• Extensive experience prompting LLMs

• Proven ability to manage enterprise-level customers, ensuring retention and revenue growth.

• Strong business acumen with experience driving data-driven decision-making for clients.

• Excellent communication, stakeholder management, and problem-solving skills.

• Experience with CRM and Customer Success tools (e.g., Gainsight, Salesforce, HubSpot).

• Background in data infrastructure, AI, or analytics platforms is a plus.

• Ability to work cross-functionally in a fast-paced, customer-centric environment.

If you thrive at the intersection of strategy, customer engagement, and data-driven success, we'd love to connect.

Base Pay Range:

On Target Earning Range:

This role may also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.