UX Research Expert

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

• Act as research lead by prioritizing projects that focus on meeting user needs and achieving business goals as well as building and nurturing strong relationships with stakeholders.
• Plan and conduct user research, employing the best mix of methods for the research questions that need to be addressed; methods include interviews, surveys, heuristic reviews, usability testing, etc.
• Analyze results and report back to your team with consumable, actionable insights and recommendations, aligning your team on the most important problems to solve and providing a forum to collaboratively turn insights into action.
• Practice a lean research mindset and strong partnership with cross-functional team members, making research effective and impactful within rapid product development processes.
• Be an advocate for our users, and help others do the same by bringing them into the research process
• Enable and upskill non-UX Research team members to learn and adopt UX Research skills.
• Work with designers, product managers, and other stakeholders to turn questions and assumptions into clear research objectives.
• Continuously learn new skills and capabilities by monitoring consumer trends, attending workshops, and mentoring others (or being mentored) in UX design methodologies.
• Serve as Subject Matter Expert (SME) and resource for other research team members, actively determine and implement new processes, and ensure established processes are followed by the entire UX team.
• Train, develop, and mentor less experienced team members.

• Seven or more years of relevant experience within a UX research function required
• Demonstrated experience practicing a variety of UX research methods, such as in-depth interviews, moderated and unmoderated usability testing, surveys, diary studies, etc.

• Proficient in planning and executing a variety of UX research methods.
• Able to pull together qualitative and quantitative data, from primary and secondary research, to tell compelling stories and drive insight-driven decision making.
• Creative problem solver - when faced with challenging constraints, develop novel ways to approach research questions, conduct research, and co-design insight-driven solutions with design partners.
• Excellent communication, organization, and presentation skills.
• Strong interpersonal skills - able to quickly build rapport, establish credibility, and work collaboratively with peers, managers and stakeholders across disciplines and levels .
• Comfortable applying research within a variety of design methodologies and processes (Agile, Lean UX, etc.).
• A smart, solid portfolio that demonstrates how you think.
• Able to train peers and broader team members in proper research techniques.
• Experience with usability and analytical software (e.g., UserZoom, DScout, Qualtrics, Adobe Analytics).

* 7 or more years of experience (Preferred)

* This job does have supervisory duties.

* In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

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Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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