Client Services Assistant

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking a Client Services Assistant to join our dedicated team to help facilitate exemplary patient care and quality customer service. This position is responsible for providing quality client services at the Veterinary Health Center, as well as providing clerical and administrative support for Client Services. Hospital mission includes requirement of providing quality medical services to clients and training for professional veterinary students. Client services must be provided in a professional manner, since first impression of service quality must be established at the time of initial contact to facilitate customer satisfaction, good will, and repeat customer business. Working hours for this position will be Wednesday-Saturday, 12pm-10pm.

The Veterinary Health Center is a teaching hospital that offers routine, emergency, and specialty care services. The VHC strives to provide exceptional care for patients from high-quality routine healthcare to state-of-the-art advanced therapy for seriously ill patients. The Veterinary Health Center is located in Manhattan, Kansas which is a vibrant college community with a population of over 55,000 in the Flint Hills. We offer a comprehensive benefits package that includes 24 vacation days plus other paid time off (holidays, sick, and discretionary), health insurance, life insurance, and retirement plans. To see what benefits are available, please visit: www.ksvhc.org/about/employment/recruitment.html

This position is On-site.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

Minimum Qualifications:

• Requires a high school diploma (or equivalent)
• One year of relevant experience. (Requirements may be met through a combination of education and experience.)

Preferred Qualifications:

• Bachelor's degree or at least two years of post-high school experience.
• Two years of experience in clerical or office support work preferred.
• Training in general office practice.
• Experience with veterinary hospital management program software, such as Instinct, will be an asset for this position.
• Good public relations skills, including the ability to communicate professionally under stress.
• Working knowledge of medical terminology.
• Computer skills, including knowledge of work processing computer software and medical data base programs.
• Ability and skills to efficiently coordinate calls on a multi-line telephone system.
• Ability to collaborate with established procedures, protocol and instruction from supervisor.
• Ability to complete data entry in computer system accurately and in a timely fashion.
• Ability to apply skills of a service-oriented nature position to the public, faculty and students in order to promote harmonious working relationships and excellent veterinary medical care for patients.

Additional Role Information:

• Applicants must be currently authorized to work in the United States at the time of employment.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Please submit the following documents:

1. Resume
2. Cover Letter
3. Contact information for three professional references

Applications close: February 16, 2026

$15.50 - $17.50 per hour