Administrative Assistant

Partnering with a leading healthcare organization dedicated to providing exceptional patient care and advancing medical innovation, Aquent is seeking a highly motivated individual to join their dynamic team. This pivotal role offers you the chance to make a direct and meaningful impact on the patient experience from the very first interaction, ensuring seamless and compassionate service in a fast-paced environment. Your meticulous attention to detail and empathetic approach will be crucial in setting the stage for positive patient journeys and contributing to the overall efficiency of vital healthcare operations.

To be considered for this role, you must:

• Be authorized to work in the United States,
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position.

**What You'll Do**

* Oversee the complete patient admission and registration process, adhering strictly to organizational policies.

* Accurately collect and document essential patient demographic and insurance information.

* Verify patient eligibility and obtain necessary signatures on all legal and registration-related documents.

* Process and collect patient co-payments, deductibles, and deposits.

* Manage and safeguard patient valuables in accordance with established departmental guidelines.

* Efficiently scan all relevant documentation into the document management system by the end of each shift.

* Utilize various online systems to gather comprehensive insurance and patient demographic data.

* Prioritize tasks effectively during high-volume periods to enhance customer service, operational efficiency, and financial benefits.

* Collaborate closely with colleagues and clinical staff, providing necessary patient-related materials promptly.

* Update patient notifications and crossovers in a timely and accurate manner.

* Provide sensitive, timely, and appropriate customer service for patient activity, including obtaining authorization for patient visitors from clinical staff.

* Distribute Notice of Privacy Practices in compliance with regulations and organizational policy.

* Ensure office equipment is functional and be prepared with downtime procedures and workaround solutions.

* Contribute to a positive and cooperative team environment, offering and seeking assistance as needed, and performing high-quality work with minimal supervision.

* Attend department meetings, workshops, and in-services to stay informed and develop professionally.

* Maintain collaborative relationships with internal and external partners, such as emergency services and regulatory bodies.

**What You'll Bring**

* High school diploma or equivalent.

* Proficiency in typing at a minimum of 30 words per minute.

* Demonstrated ability to navigate and utilize multiple computer programs simultaneously.

* Excellent verbal and written communication skills.

* Strong customer service orientation and interpersonal skills.

* Self-motivated with proven ability to prioritize and manage tasks effectively.

* Flexibility to work at both stationary and mobile workstations, including sitting and standing.

* Capacity to work collaboratively within a diverse team in a sensitive and demanding environment.

* Flexible availability to accommodate training and evolving work schedules.

**Bonus Points**

* An Associate's degree.

* Proficiency in a second language.

The target hiring compensation range for this role is $25.00 to $35.58 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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