New

Manager, HR Digital

KPMG
life insurance, 401(k)
United States, Louisiana, Baton Rouge
301 Main Street (Show on map)
Feb 04, 2026
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Manager, HR Digital to join our Talent & Culture organization. Responsibilities: Lead configuration and enhancement of ServiceNow HRSD module, including case management, onboarding/offboarding, and document workflows Manage security group assignments and access provisioning across development, test, stage, and production environments; troubleshoot and resolve platform issues, including DocuSign and OpenText integration failures, and coordinate with IT and vendor teams as needed Design and maintain custom tables, activity sets, and task triggers to support HR processes; develop logic-based workflows for notifications, provisioning profiles, and document routing to streamline HR operations Serve as project lead for ServiceNow modernization initiatives, including lifecycle events and HR case management upgrades; coordinate with cross-functional teams (HR COEs, IT, Procurement, Vendor Management) to gather requirements, align priorities, and deliver enhancements; facilitate workshops, deep dives, and stakeholder surveys to assess adoption, gather feedback, and identify improvement opportunities Standardize and maintain technical documentation for ServiceNow workflows, integrations, and scheduled jobs to support transparency and knowledge sharing Ensure compliance with governance standards and participate in platform strategy discussions and roadmap planning Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent experience in process engineering or HR systems, with minimum two years focused on ServiceNow HRSD Bachelor's degree from an accredited college or university in information systems, HR Technology, or related field Strong understanding of HR operations, case management, and employee lifecycle processes; ability to translate business processes into functional specifications and user stories Experience managing platform access, integrations, and workflow logic; ability to lead UAT cycles, develop test plans/scripts, and ensure quality assurance of deliverables; experience identifying and executing opportunities to automate manual processes to improve efficiency and reduce errors Familiarity with Agile methodologies, sprint planning, backlog grooming, and stakeholder demos preferred; competence in compiling stakeholder data into meaningful reports and dashboards preferred Proven ability to lead cross-functional projects in a fast-paced environment; excellent communication and stakeholder management skills Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=1232_9_25 California Salary Range: $87800 - $185000 KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.