Implementation Manager OR Senior Implementation Manager

Location:

• Provide project leadership support for any/all Institutional Bank projects: CWA Replacement, Moody's, and/or Underwriting Templates
• Translate client and business needs into actionable user stories with acceptance criteria.
• Ensure requirements are clean: estimated, well-described, assigned, and updated.
• Maintain and prioritize product backlogs in collaboration with technology product/platform owners, business stakeholders, and engineering leads.
• Map business requirements cleanly to the actual technology product modules and systems involved.

• Support Business Process Owners and Technology Platform/Product Owners with the work of delivering effectivestandups, retrospectives, sprint planning, and stakeholder meetings.
• A strong bias towards value delivery to the enterprise.
• Document retrospectives with clear action items (e.g., Start/Stop/Continue, carryover tracking)
• Keep stakeholder check-ins scheduled and documented in Confluence.
• Recognize and address lagging areas in (business or technology) process (e.g., QA bottlenecks, gaps in communication or tooling) by documenting for improvements in retrospectives.

• Develop and maintain a strong understanding of how technology works(e.g., an understanding of all the technical systems and functions at play when a browser hits a webpage)
• Be comfortable working directly with data, logs, APIs, and system outputs.
• Use tools like system diagrams, and monitoring dashboards to validate or troubleshoot issues before escalating.
• Maintain awareness of enterprise system architecture.

• Engage Technology Product Owners/Platform Owners early to flesh out design and implementation details.
• Maintain strong documentation and knowledge-sharing practices, including active ticket commenting, UML diagrams, and up-to-date Confluence pages.
• Function as the bridge between technical teams and business stakeholders, articulating business problems clearly and avoiding jargon or buzzwords.
• Balance business priorities with technical realities - negotiating trade-offs and setting realistic expectations.

• Experience: One plus years in Product Management, Business Analysis, or Project Management (preferably in fintech, banking, or SaaS)
• Technical Aptitude:Comfort (or strong willingness to learn) working with data, logs, APIs, and cloud-based environments; solid grasp of how web traffic flows and modern systems interact.
• Agile Delivery:Proven experience running agile ceremonies and keeping teams accountable.
• Project Management:Organized, methodical, able to create clear plans (and Plan B's), delegate tasks, and parallelize work streams.
• Analytics:Ability to leverage reporting and analytics tools to validate assumptions, measure outcomes, and inform product decisions
• Tools:Familiar with Jira and Confluence; disciplined about ticket cleanliness and documentation
• Writing Skills:Excellent written communication - able to produce clean requirements, design docs, diagrams, and executive updates
• Business & Systems Awareness:Ability to map requirements to the systems and teams involved; not "that's another team," but someone who takes ownership across boundaries.
• Education:Bachelor's degree in computer science, Engineering, Business, or related field preferred, but firsthand experience is valued over formal education.

• Experience: five plus years in Product Management, Business Analysis, or Project Management (preferably in fintech, banking, or SaaS)
• Technical Aptitude:Experience working with data, logs, APIs, and cloud-based environments; solid grasp of how web traffic flows and modern systems interact.
• Agile Delivery:Comprehensive experience running agile ceremonies and keeping teams accountable.
• Project Management:Organized, methodical, able to create clear plans (and Plan B's), delegate tasks, and parallelize work streams.
• Analytics:Proven ability to leverage reporting and analytics tools to validate assumptions, measure outcomes, and inform product decisions
• Tools:Familiar with Jira and Confluence; disciplined about ticket cleanliness and documentation
• Writing Skills:Excellent written communication - able to produce clean requirements, design docs, diagrams, and executive updates
• Business & Systems Awareness:Ability to map requirements to the systems and teams involved; not "that's another team," but someone who takes ownership across boundaries. Leads with collaboration.
• Education:Bachelor's degree in computer science, Engineering, Business, or related field preferred, but firsthand experience is valued over formal education.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.