Used Vehicle Intake Specialist

Tesla is seeking a Used Vehicle Intake Specialist within the Used Car Operations business. This team is responsible for ensuring seamless customer experiences for all acquired lease returns across North America.

As a Used Vehicle Intake Specialist, you'll play a critical role in evaluating the condition of vehicles entering Tesla's Used Vehicle Program. This position requires a blend of technical expertise in vehicle damage assessment, strong customer service skills, and the ability to collaborate with internal teams to deliver a seamless experience. You'll ensure accurate damage reporting, generate repair estimates, and support customers throughout the intake process while contributing to Tesla's mission of sustainability.

• Assess vehicle damage using photos and on-site inspections, determining severity to estimate parts, labor and repair time
• Address customer inquiries about wear-and-tear fees and the intake process
• Resolve customer and internal teams' requests promptly, maintaining a focus on exceptional service and accuracy
• Collaborate with cross functional teams including sales, financial services and used car stakeholders in support of customer and vehicle journey
• Prioritize tasks, organize workflows and adapt to shifting business needs to meet deadlines
• Maintain detailed records of vehicle condition and assessments using Tesla's internal tools

• 3-4 years of body repair experience, or 1-2 years of auto damage appraisal experience
• 1-2 years of customer service experience with strong communication skills
• Experience identifying after-market parts
• Proficiency in Microsoft Office 365 and web-based tools
• Ability to work weekends and holidays as needed
• Valid driver's license and an acceptable and safe driving record
• Ability to obtain appropriate state licensing, where applicable

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.