E11EVEN - Security Officer

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual's taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Maintain a professional security presence throughout the property, using proper radio communication and monitoring lobby activity when not on patrol.
• Conduct regular property patrols to ensure all areas are secure, free of hazards, and compliant with hotel policies.
• Respond promptly to emergencies, including medical situations, guest disturbances, security incidents and provide First Aid/CPR when required.
• Support guest experience by assisting with room access, conducting escorts, and addressing safety concerns with discretion and servicefocused communication.
• Monitor security systems, including cameras and access points; verify identification and regulate access to secured areas for authorized personnel.
• Investigate incidents such as accidents, property loss, theft, altercations, and guest or employee complaints; complete detailed and accurate reports.
• Maintain confidentiality regarding guest and employee information and uphold legal and brand standards at all times.
• Collaborate with Guest Services and outside agencies as needed, participating in shift briefings and ensuring smooth information flow.
• Manage security-related equipment, including radios, keys, and pagers, ensuring accurate inventory and documentation.

• High School diploma or equivalent required; prior hotel, security, or related experience preferred.
• Ability to stand, walk, climb stairs, and respond quickly to incidents throughout the entire shift.
• Capable of exerting up to 100 lbs. of force occasionally, 50 lbs. frequently, and 20 lbs. continuously to lift, carry, push, or pull objects.
• Ability to physically deter individuals who pose a threat to guests, residents, or team members.
• Strong verbal and written communication skills with the ability to engage courteously and professionally with guests and employees at all levels.
• Excellent listening, problemsolving, and prioritization abilities in a fastpaced environment.
• Warm, friendly, servicedriven demeanor with the ability to maintain professionalism under pressure.
• Ability to understand and apply detailed instructions, procedures, and information from multiple sources.
• Commitment to confidentiality, operational safety, and adherence to Highgate policies and grooming standards.
• Reliable attendance and flexibility with scheduling, including weekends, holidays, and long shifts as required.
• Willingness to participate in required meetings, trainings, and crosstraining opportunities.
• Demonstrated initiative and the ability to anticipate guest and operational needs.
• Ability to perform additional duties as assigned by management.