Carpenter

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

The Carpenter is responsible for Repair, maintain and construct wood structures such as partitions, doors, furniture and similar items throughout the hotel. The Carpenter is to provide the highest quality service working in an efficient and thoughtful manner. At all times the highest level of service standards is to be adhered to.

Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Abide by The Newbury Boston Luxury Standards
• Must fully comply and abide by the Highgate Standard Operating Procedures
• Repair all types of furniture.
• Wall repairs - board and plaster walls
• Wall repairs - all wood, molding and any/all millwork
• Wood Floor repairs/replacement as needed
• Fireplace Butler as needed
• Guest Room furniture - removal of/placement of and room conversions as needed/directed
• Work on guest room and public area locks, both hard key and safelock.
• Construct and repair partitions and acoustic ceilings.
• Cabinetmaking ability.
• Install doors and hardware.
• Proficiency in Formica and laminates.
• Repair millwork/molding installation.
• Perform material take-offs.
• Price and calculate labor costs.
• Install and maintain all types of floor coverings, including carpet repairs.
• Work well individually or as a team.
• Work in and around the public in a positive and professional manner.
• Safely and properly use power and hand tools.
• Lift at least 50 lbs. using proper lifting techniques.
• Perform Snow related duties (shoveling, use of Bobcat and snowblowers) as needed and directed
• Removal and/or replacement of damaged furniture items in both Guest rooms and Public areas
• Learn, understand and participate in departmental problem solving teams and discussions
• Maintain safe conditions and procedures in all work areas and when interacting with other Associates.
• Check working condition of equipment...resolve issues when possible, communicate larger issues to Director of Engineering for further follow up
• Report any/all safety hazards to Director of Engineering
• Perform all other related duties as assigned by Director of Engineering
• Assist other departments and Associates as required...perform lateral service when needed
• Troubleshoot and repair most mechanical, electrical, plumbing and HVAC related systems
• Think clearly in Emergency situations
• Interact positively with Guests and Employees
• Planning and organizational skills
• Seek to understand the guest and internal customer and meet the needs of both the customer and the company.
• Compute mathematical calculations relative to the carpentry field.
• Read blueprints and construct from specifications.

• At least 2 years of progressive experience in a hotel or a related building environment
• 2 plus years of Building Carpentry experience
• Ability to access high areas using a ladder
• Vocational/technical training or apprentiship
• Ability to communicate in English with hotel guests, visitors and staff to their understanding.
• High school graduate or G.E.D.
• Trade school or apprenticeship in carpentry and/or construction.
• Must be able to effectively communicate both verbally and written
• Must be effective at listening to, understanding and claryfing in order to resolve situations
• Must be able to multitask and prioritize departmental functions to meet deadlines and/or priorities
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all department and/or hotel trainings
• Is willing and able to step outside of normal responsibilities to assist others
• Strives to continuously improve job skills and knowledge