Senior Associate, Client Management

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The Sr. Associate, Client Management is responsible for overseeing projects related to the implementation and ongoing management of pharmaceutical programs sourced to Biologics by McKesson. This role serves as a primary client contact, supporting daytoday account needs and delivering proactive solutions that meet program requirements. The Sr. Associate also supports the relationship between the pharmaceutical manufacturer and Biologics by McKesson while collaborating with crossfunctional teams across the organization.

Key Responsibilities

Customer Relationship Management

• Provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities.

• Responsible for written and verbal (non-sales and non-IT specific) communication to the client.

• Contributes to Quarterly Business Reviews to the client on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc.

Project Management

• Provides patient updates on pending and active refill patients in timely manner to client and field contacts

• Responsible for identifying project priorities with customers and communicating priorities to internal operations and BI team.

• Assist operations team with follow-up on patients pending appeals update extended for 14+ days

Account Management

• Support Account/Program Manager with documentation of all client engagement

• Serves as the first point of contact for day-to-day program issues from client reimbursement field team

• Involves team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary. Interacts with all internal departments to assist as needed in providing business understanding.

• Understands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer.

Minimum Requirement

Degree or equivalent and typically requires 2+ years of relevant experience.

Education

4-year degree in related field or equivalent experience highly preferred

Critical Skills

• 2+ years' experience in Specialty Pharmacy or other healthcare related field is preferred

• Proven ability to handle multiple projects toward effective solutions and according to budget and timelines

• Project management and organization skills

• Self-starter with a demonstrated ability to take initiative and drive results independently.

• Analytical ability to take an opportunity, notice trends, research and suggest solutions to the customer

• Experience with Microsoft Office Suite, including Visio and Project

• Advanced skills in Microsoft Excel and PowerPoint

Additional Skills

• Collaborative, customer-focused, and able to create visible value to clients and within the organization

• Excellent verbal and written communication skills

• Ability to develop strong team relationships and bring individuals together to focus on team goals

• Excellent time management/organization skills

Travel

10% travel may be required

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

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