New

VP, Global Renewals

Infor
United States, Georgia, Atlanta
Feb 13, 2026
The VP, Global Renewals owns the global SaaS subscription & maintenance renewals across high touch, mid touch, and low touch models. This executive drives retention, expansion, and services revenue while scaling and automating renewal operations worldwide. The role oversees a global organization of 150+ employees across the Americas, APJ, and EMEA, fostering a culture of accountability, collaboration, and operational excellence. A Day in the Life Typically Includes Leading end to end renewal operations for strategic, mid market, and SMB customers globally. Partnering with Customer Success Executives and Account Executives to align roles, streamline engagement, and drive joint strategic renewal planning. Collaborating pre and post renewal to mitigate risk, enable product swaps, and preserve revenue through creative pricing and risk management plays. Developing and executing strategies to increase multi year deal adoption, while maintaining uplift % and improving overall renewal rates. Overseeing automation initiatives-including billing platforms, payment portals, and workflow tools-to scale mid and low touch renewal motions. Redesigning our strategic renewal motion for Enterprise accounts Managing regional renewal leaders and cultivating a high performance, inclusive, and collaborative team culture. Analyzing churn, attrition, and customer health data to identify retention drivers and embed the voice of the customer into renewal strategies. Owning forecast accuracy, renewal predictability, and expansion pipeline visibility. Leading change management efforts tied to process optimization, technology enablement, and continuous improvement across the renewal lifecycle. Partnering with marketing and enablement teams to develop renewal centric collateral, pricing plays, and competitive battlecards. Ensuring global awareness of region specific compliance, commercial norms, and contractual considerations impacting renewals. Basic Qualifications Experience leading SaaS subscription & maintenance renewal motions at scale across diverse customer segments in a multi-billion dollar company. Experience managing and scale high touch, mid touch, and low touch renewal processes. Have experience in strategic and operational leadership driving automation, efficiency, and multi year contract adoption. Experience managing large, distributed teams across multiple global regions. Collaboration skills with cross functional teams including Sales, Customer Success, Marketing, Product, and Finance. Experience improving renewal forecast accuracy, reducing churn, and increasing customer lifetime value. Experience leading change management initiatives and technology driven transformation to support scale. Location: US (Alpharetta, GA, Dallas TX) About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. 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