New 
Student Services Specialist Sr (Transcripts)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Phoenix | |
 Feb 14, 2026 | |
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Student Services Specialist Sr (Transcripts) Job ID: 322385 Location: Phoenix College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $20.61 - $26.80/hourly, DOE Grade 111 Work Schedule Monday - Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Situated in central Phoenix, Arizona, Phoenix College (PC) welcomed its inaugural class of students on September 13, 1920. A comprehensive community college with over 17,000 students and more than 150 degree and certificate programs, including two bachelor's degrees, Phoenix College embraces a student-centered approach to ensure quality teaching and learning. PC is a designated Hispanic Serving Institution (HSI) and is nationally recognized with the Seal of Excelencia. In 2025, PC was named as one of the top 16 community colleges in the nation as a Most Promising Place to Work by the National Institute for Staff and Organizational Development (NISOD). Join our top-tier faculty and staff as we innovate and lead in higher education. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary In this role, the ideal candidate will be an critical part of our Admissions and Records department, focusing on transcription activities, while building relationships with our students and families of Phoenix College. The Student Services Specialist Sr, provides student services support, transcript processing, and information resource referrals by performing support tasks, including transcript evaluation and articulation, document retention and records management, enrollment services and compliance reporting, and backup and cross-functional support in the areas of athletic eligibility, graduation, international, veteran services, and general one-stop services. Coordinates office workflow and provides training to other staff members. Essential Functions 40% - Transcript Evaluation and Articulation Evaluates incoming college transcripts by analyzing and interpreting guidelines and regulations. Advises staff and students through extensive research leading to graduation in accordance with specific program and accreditation requirements. Serves as liaison for international transcript processing and validation and communicating final outcomes. Evaluates and processes all military transcripts and coordinates all high school transcript processing. Leads research and recommends course equivalencies for courses not in the Student Information System (SIS) and forwards documentation to District Curriculum for inclusion in the Transfer Evaluation System (TES). Processes, determines, and enters external examination scores including CLEP, Advanced Placement (AP), and International Baccalaureate (IB). Plays a key role in identifying fraudulent or unverifiable documents. 20% - Document Retention and Records Management Trains and directs staff (full-time and part-time) workflow of document retention and scanning, ensuring quality control and compliance with state, federal, and District regulations and procedures. Schedules staff coverage and ensures all documents received are scanned, verified, and stored in designated document retrieval systems. Manages and oversees all document retention activities to maintain compliance. Retrieves and processes electronic transcripts from Parchment, e-Script, National Student Clearinghouse, and other electronic transcript services, determining appropriate actions when alternative services must be evaluated. Serves as a lead worker on assigned projects. 20% - Enrollment Services and Compliance Reporting Performs enrollment services functions including admissions, registration, citizenship and residency determinations, record verification, grade changes, and GPA calculations. Assists with timely data reporting to the National Student Clearinghouse, ensuring compliance with NSLDS, Title IV regulations, and enrollment verification requirements. Compiles data and prepares routine and ad hoc compliance reports, including degree verification and external agency reporting (e.g., LSAC, AMCAS). Runs reports for data cleanup and system corrections (e.g., tuition calculation errors, program plan discrepancies), verifies last date of attendance, and updates student records accordingly. Resolves duplicate records and coordinates with District Help Desk for system cleanup. Cancels transcripts and verifies credit processing for Student Business Services. 20% - Backup and Cross-Functional Support Provides backup support to the Athletic Eligibility Specialist by determining student eligibility in accordance with NJCAA guidelines and assisting with audit reporting. Provides backup supports to Graduation Specialist by calculating GPAs, entering graduation applications, processing degree and certificate completion, and updating SIS records. Provides backup support to International Education Programs by assisting with information gathering for ESL and underrepresented populations. Serves as liaison to Veteran Services, providing admissions, records, and registration support. Provides support to all admissions and enrollment services staff, including responding to emails, chats, requests, etc. Performs other related duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications 1. Two (2) or more year's experience working in a higher education environment such as admissions, records and/or registration; enrollment services; or equivalent. 2. One (1) or more years of experience working within different perspectives servicing a changing and culturally unique student body population. 3. Two (2) or more years of customer service experience with a high degree of public contact, including in-person, telephone, online, text and email communication. 4. Two (2) or more years of experience utilizing online student information systems, online financial systems, and/or human resource or payroll systems. 5. Proficient written communication skills with the ability to clearly explain complex academic policies and procedures to students, faculty, and staff. 6. Two (2) or more years of experience evaluating college and high school transcripts in a higher education environment; working knowledge of transfer articulation, course equivalencies, and degree requirements. 7. Two (2) or more years of experience working with federal regulations processes and policies, affecting students. Special Working Conditions MCCCD does not sponsor individuals for any type of work visa. Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd ADA AND OTHER REQUIREMENTS Positions in this class typically require: reaching, standing, walking, lifting, typing, grasping, talking, hearing, seeing and repetitive motions. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body. Working Conditions: Work is routinely performed in an indoor, office environment. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Apply on or before 02/26/2026 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322385&PostingSeq=1 jeid-8f1d6230511c3740ab2c93bb9b1663ec | |