Patient Registration- Atrius Health

Explore opportunities at Atrius Health, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

Location: Chelmsford, Massachusetts

Department: Revenue Central Check In

Schedule: Monday- Friday 8:30a- 5:00p ( Hybrid- 2/3 days working from home, after training and productivity is met)

Patient Registration Specialist performs a variety of duties for the registration of new and existing patients for both primary care and specialty care. Addresses all inquiries from potential new patients through various channels. Maintains the accuracy of patient demographics and specializes in insurance verification. Provides detailed communication to patients regarding the multiple benefits offered at Atrius Health. Supports site staff with registration and insurance inquiries. Provides outstanding customer service.

Primary Responsibilities:

• Answers incoming phone calls to patient registration and obtains demographic and insurance Information needed for registration. Enters information in computerized billing system
• Provides education about the RMG practice to patients including services offered, locations and any other important information
• Collects information from new patients for marketing data
• Assists patients with selection of primary care physician
• Schedules appointments for patients within established guidelines and reviews insurance requirements and co-pay information with patients
• Provides education to all patients about insurance plans including co-payment, coinsurance and deductibles. Informs patients about necessary referrals and out-of-network benefits as needed
• Researches and resolves complex registration and eligibility issues
• Research co-pay and deductible information for advanced imaging or other procedures and enters this information into appointment notes or other designated place in system
• Initiates MyHealth accounts for patients
• Using a computerized database queries for upcoming appointments within various RMG locations. Initiates outgoing calls to patients for pre-registration information prior to appointments to obtain correct demographic and insurance information. Enters information in computerized billing system
• Contacts existing patients if there are changes or inaccuracies in insurance information. Enters correct information into the system
• Using information provided by the insurance carriers, verifies eligibility of health insurance for all pre-scheduled appointments. Understands the various insurance plans and referral requirements. Works with patient, sites and insurance carriers to resolve any issues in coverage. Resolves range of routine and complex issues independently
• Collects pre-payments for Self Pay services
• Works with patient billing representatives, insurance carriers and/or patients to resolve billing issues that are a result of registration errors. Reviews and corrects errors on claim rejection reports and correspondence for all payors. Corrects registration errors via the claim edit work queue submission
• Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma
• 3+ years of relevant experience
• Demonstrated knowledge of a variety of computer and software products (i.e., Microsoft Office, Sharepoint, etc.)
• Proven excellent interpersonal, communication and organizational skills
• Proven excellent customer service and data entry skills

Preferred Qualifications:

• Insurance registration experience
• Proven knowledge of medical terminology

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.