Director Workforce Planning

Requisition ID:918227
Store #:X00099 EyeCare Delivery Model - Field US
Position:Full-Time
Total Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION
Leads and develops a team responsible for workforce planning, scheduling, and onboarding operations for employed doctors (ODs). Owns strategy, governance, and continuous improvement of OD labor planning, forecasting, and onboarding processes, while performing select hands-on planning and scheduling activities as needed.

Operates at both strategic and executional levels-setting direction, ensuring consistency across markets, and personally executing complex or high-impact work when required. Partners with field leaders and executives to optimize workforce productivity, align resources to business needs, and drive performance against key objectives.

MAJOR DUTIES AND RESPONSIBILITIES
* Lead and develop a team responsible for doctor scheduling, onboarding, forecasting, and analytics with clear priorities and accountability
* Provide strategic leadership in the design, implementation, and continuous improvement of workforce planning processes
* Ensure labor targets and standards align with brand strategy and drive top- and bottom-line growth; prepare short- and long-term plans
* Identify performance outliers, conduct root cause analysis, and recommend action plans tied to financial and operational KPIs
* Prepare leadership summaries for weekly, monthly, and quarterly business reviews
* Partner cross-functionally with Operations, Field, EyeCare, Finance, Payroll, and Accounting to support long-term strategic priorities
* Serve as escalation point for complex scheduling, onboarding, and alignment issues
* Own OD workforce planning strategy including forecasting accuracy, labor standards, schedule predictability, and coverage gaps
* Align workforce plans with brand priorities and critical location needs
* Optimize remote and in-person doctor coverage using analytics and standardized methodologies
* Lead scheduling technology, onboarding workflows, documentation, and Kronos automation initiatives
* Personally support select markets, urgent coverage needs, and special projects
* Analyze trends, translate insights into recommendations, and represent workforce planning in cross-functional forums
* Ensure on-call coverage during nights, weekends, and holidays as business needs require

BASIC QUALIFICATIONS
* 10-15 years' experience in workforce planning, labor, or workforce management
* Experience in a large corporate environment
* Experience with workforce management systems including scheduling, payroll, and timekeeping
* Advanced Microsoft Office skills (Excel, Teams, Forms, PowerPoint)
* Bachelor's degree in Finance, Business Administration, or related field

PREFERRED QUALIFICATIONS

• Master's degree in Finance/Business Administration
• Experience in UKG (Kronos) WFM software
• Experience in Retail Service Industry
• Experience in Eye Care or Health Care Services
• Ability to write SQL, VBA

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.