Enterprise Operations Center Specialist - Senior
 DMI (Digital Management, Inc.) | |||||||
tuition assistance, 401(k)
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 United States, Virginia, Alexandria | |||||||
 Feb 17, 2026 | |||||||
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Enterprise Operations Center Specialist - Senior
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com About the Opportunity Enterprise Operations Center Specialist - Senior DMI, LLC Location: Alexandria, VA At DMI, we don't just monitor operations - we strengthen and lead the teams that protect mission-critical federal systems. We are seeking an experienced Enterprise Operations Center Specialist - Senior to provide operational leadership and advanced technical oversight within a high-visibility Enterprise Operations Center (EOC). This role is designed for a seasoned operations professional who thrives in 24x7 environments, leads with accountability, and enjoys solving complex technical challenges while mentoring teams in mission-driven settings. Why Alexandria, VA? Working in Alexandria places you just minutes from Washington, DC and at the center of federal innovation and operational execution. The region offers: * Proximity to major federal agencies and mission-driven programs * A strong GovCon and enterprise IT ecosystem * Long-term career mobility within the federal technology space * Access to professional networking and industry development opportunities Beyond work, Alexandria provides: * Waterfront views and historic Old Town charm * Walkable neighborhoods and vibrant dining * Easy Metro access and commuter convenience * Close proximity to Northern Virginia and Maryland suburbs * Weekend access to the Blue Ridge Mountains, Chesapeake Bay, and East Coast cities It's a location where experienced technology leaders can grow their careers while enjoying a dynamic and well-connected community. Why This Role Matters As an Enterprise Operations Center Specialist - Senior, you serve as a bridge between frontline operations and enterprise leadership. You will supervise multi-shift teams, guide advanced troubleshooting efforts, and contribute to root cause analysis for complex operational issues. Your impact will directly influence: * Operational stability across 24x7 enterprise environments * Incident response quality and root cause resolution effectiveness * Team accountability, mentorship, and performance development * Continuous improvement of monitoring and operational processes This is a leadership-focused operational role supporting mission-critical federal systems. Key Responsibilities * Supervise personnel engaged within the Enterprise Operations Center * Manage operations in a multi-shift staffing model * Participate in root-cause analysis of complex problems * Perform technical project assignments including assessing and resolving issues and report development * Provide daily technical and administrative supervision and direction to support staff * Ensure support staff has full understanding of duties and responsibilities * Lead advanced troubleshooting efforts for complex incidents * Coordinate with infrastructure teams on problem resolution * Develop and maintain operational procedures and runbooks * Monitor team performance and provide mentorship * Support continuous improvement initiatives What Success Looks Like Within your first 90 days, you will have: * Established strong operational oversight across assigned shifts * Strengthened troubleshooting standards and escalation flow * Built credibility with infrastructure teams and leadership * Improved documentation, reporting, and performance consistency Long term, you will be recognized as a dependable operational leader who enhances team capability and strengthens enterprise resilience. Qualifications What You Bring Required Qualifications * Minimum 5 years of related experience providing in-depth knowledge and expert support to an enterprise operations center * Experience managing operations teams in a shift environment * Proven supervisory and leadership capabilities * Knowledge of complex problem analysis and resolution * Understanding of IT infrastructure and monitoring technologies Education & Substitutions Bachelor's degree from an accredited institution or equivalent professional experience Education substitutions accepted per contract guidelines: * No Degree: 2 additional years experience * Associate's Degree: 1 additional year experience * Bachelor's Degree: Meets baseline requirement * Master's Degree or PhD: No additional experience required Preferred Skills * ITIL Practitioner or Managing Professional certification * Experience with incident, problem, and change management * Knowledge of root cause analysis methodologies * Strong leadership and team management skills * Excellent communication and coordination abilities * Experience with performance metrics and operational reporting Background Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance. Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: None required for this position. Why Join DMI? This opportunity offers the chance to lead operational teams within a structured federal environment while strengthening enterprise monitoring and response capabilities. At DMI, you'll collaborate with experienced professionals, mentor technical teams, and play a direct role in delivering stable, secure technology services that support national-level operations. If you're ready to elevate enterprise operations and lead with confidence in a mission-critical environment - we encourage you to apply. #LI-MS3 Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
Do What's Right
- We lead with honesty and integrity.
These values aren't just ideals-they show up in how we support every part of your well-being:
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions. | |||||||