Application Support Supervisor

Empower a high-performing team of eight support specialists dedicated to our Vista Web and Field accounting products while shaping the future of customer success! As an Application Support Supervisor, you will provide the strategic leadership and direction essential to optimizing performance, managing complex customer challenges, and safeguarding the exceptional service our clients depend on.

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.Trimble empowers customers to drive productivity and progress with connected hardware and software solutions.

What Makes This Role Great:

In this role, you will be the catalyst for team growth and operational excellence for a specialized group supporting critical accounting software. You will have the unique opportunity to provide vital leadership and strategic direction, directly influencing how our customers interact with Vista Web and Field products while identifying key improvement opportunities to elevate the support experience.

Key Exciting Responsibilities

* Lead and inspire a team of eight support specialists focused on Vista Web and Field accounting products to ensure consistent, high-quality service.

* Provide strategic direction and hands-on coaching to optimize team performance and foster professional development.

* Manage and resolve complex customer issues, serving as a senior point of escalation to safeguard overall satisfaction.

* Identify and implement process improvement opportunities to streamline workflows and enhance the customer support journey.

* Champion the adoption of AI-powered tools and gather feedback to drive innovation within the support department.

Essential Skills & Experience

* 2+ years of experience in application customer support or a related technical environment.

* Demonstrated ability to provide clear leadership and strategic direction to a frontline team.

* Strong problem-solving skills with experience managing complex customer escalations.

* Excellent communication skills and the ability to maintain consistent service standards.

* Proficiency with business software such as Salesforce and Google Workspace.

Bonus Points For:

* Previous experience leading support teams specifically within the accounting or financial software industry.

* Familiarity with Vista Web, Field products, or similar ERP solutions.

Logistics:

Location: Knoxville, TN, or Lake Oswego, OR (Note: 5am-2pm shift required if located in Lake Oswego) 4 days per week in office, 1 day at home

Travel Requirement: 0%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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