Technical Support Specialist

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Technical Support Specialist

Location: Remote

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gases, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

Provide training and customer support of all Maximus products. Work with distributors and end users of our product. Most support is remote via phone and internet, diagnosing and troubleshooting customer issues or concerns.

Responsibilities

• Handle incoming tech support calls via Zendesk software and emails
  
  
• Coordinate with USA & Canada support teams and follow up with Zendesk support software
  
  
• Work closely with the Technical Service Manager to coordinate project plans and training
  
  
• Provide guidance and follow-up to distributors and customers to optimize system performance
  
  
• Train equipment installers on building and equipment setup
  
  
• Train customers/end users on product functions
  
  
• Follow-up with key accounts/integrators for additional training needs
  
  
• Collaborate with sales team and distributors to provide optimal project solutions
  
  

• Associate's degree
  
  
• 2+ years of related experience; live production experience on sow farms preferred or equivalent combination of education and experience
  
  
• Valid USA driver's license
  
  

• Willing to work with low voltage components, basic electronic knowledge, tools, multimeter
  
• Industry Knowledge
  
• Familiarity with smart controllers on swine and/or poultry
  
  

• Bilingual English and Spanish preferred
  

Travel & Work Arrangements/Requirements

• Preferred location: Midwest territory
  
  
• Remote position
  
  

Pay Range

The pay range for this role is $40,000-$60,000. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.


What We Offer

At Ingersoll Rand, we foster a culture of personal ownership, encouraging employees to take responsibility for our company, community, and environment. Our comprehensive benefits package supports your health, well-being, and financial future, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options. Join us and be part of a company dedicated to making life better for our employees, customers, and communities.

Ingersoll Rand Inc. (NYSE: IR), driven by an entrepreneurial spirit and ownership mindset, specializes in mission-critical flow creation and industrial solutions across more than 40 respected brands. Our innovative products excel in complex, harsh environments, helping our customers develop lifelong relationships through expertise, productivity, and efficiency. For more information, visit www.IRCO.com.