Senior Microsoft Dynamics CE/CRM Solutions Architect

Position Overview

Woolpert is hiring a Dynamics 365 CE Technical Liaison / Senior TechnoFunctional Consultantto join our dynamic Corporate Applications Team. This position reports to the Senior Dynamics 365 Architect and is responsible for technical and functional expertise to design, implement, customize, and integrate Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform solutions. The CE Technical Liaison serves as a critical bridge between business stakeholders and technical delivery teams, translating business needs into scalable, wellarchitected CRM solutions while ensuring alignment with organizational standards and best practices.

The ideal candidate will act as a trusted advisor to business process owners and end users, facilitating effective communication between functional teams and developers-particularly for enhancement requests, custom development, integrations, and automation scenarios. This role requires strong CE domain knowledge, technical depth, and the ability to guide solutions from discovery through deployment and ongoing optimization..

We are unable to provide visa sponsorship for this position. Applicants must already possess work authorization in the country the job is located.

What You Will Do:

• Requirements Gathering & Stakeholder Collaboration
  Partner with business stakeholders, product owners, and end users to gather, analyze, and document CRM and Power Platform requirements, ensuring clarity of scope and alignment with Dynamics 365 CE capabilities.
• Process Analysis & CRM Optimization
  Analyze customerfacing business processes (sales, service, marketing, case management), identify gaps or inefficiencies, and recommend improvements aligned with Dynamics 365 CE and Power Platform best practices.
• Solution Design & Architecture
  Design and propose scalable, secure, and maintainable Dynamics 365 CE and Power Platform solutions, considering performance, extensibility, governance, and future growth.
• Customization, Configuration & Development Support
  Configure and customize Dynamics 365 CE and Power Platform solutions, including entities/tables, forms, views, business rules, workflows, plugins, JavaScript, security roles, and modeldriven or canvas apps. Provide technical guidance and initial assessments to support accurate effort estimation and delivery timelines.
• Integration & Automation
  Design and support integrations between Dynamics 365 CE and external systems using APIs, Dataverse, and Azure Integration Services. Implement automation using Power Automate and Copilot Studio to streamline business processes.
• Troubleshooting & Issue Resolution
  Investigate and resolve complex system issues, data inconsistencies, and userreported problems using a disciplined, analytical, and persistent problemsolving approach.
• Testing, Deployment & Validation
  Lead and participate in testing activities, including system testing and User Acceptance Testing (UAT), validate system changes, and support controlled deployments using Azure DevOps and Power Platform pipelines.
• User Support, Training & Change Enablement
  Provide enduser training, documentation, and ongoing support to ensure successful adoption of Dynamics 365 CE and Power Platform enhancements.
• Collaboration & Governance
  Work closely with development teams, architects, and external partners to prioritize enhancements, manage releases, and maintain solution quality, security, and stability.

What You Will Bring:

Technical Skills

• Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing)
• Power Platform (Power Apps, Power Automate, Dataverse)
• CE Solution Architecture & Technical Design
• C# Plugin Development, JavaScript, and SDK Customization
• Dataverse security model, roles, and environment management
• APIbased integrations and Azure Integration Services
• Azure DevOps, CI/CD, and Power Platform Pipelines
• Data migration and data quality management
• AI and automation using Microsoft Copilot Studio

Functional & Consulting Skills

• Enterprise discovery and CRM requirements engineering
• Customercentric business process optimization
• Product ownership and Agile delivery methodologies
• Stakeholder management and executive communication
• Governance, release management, and solution lifecycle management
• Presales consulting, solution demonstrations, and client enablement
• Enduser training and change management

Preferred Qualifications

• Microsoft certifications such as PL600 (Power Platform Solution Architect) or PL200 (Power Platform Functional Consultant)
• Experience supporting enterprisescale or government CRM implementations
• Familiarity integrating Dynamics 365 CE with ERP, HR, or other enterprise platforms
• Experience analyzing crossapplication dependencies and integration impacts

Benefits You Will Love

Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you'll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!