PMO Business System Analyst Senior

Based upon user needs, and a sound understanding of applicable business or clinical systems and industry requirements, formulates and defines average to large project scopes and objectives. Devises or modifies procedures to solve problems, considering software applications capacity, resource availability, operating time and form of desired results. Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications. Participates in project leadership by documenting scope and defining implementation procedures. Provides technical project management, often leading work on new implementations and upgrades of related systems and handling multiple projects simultaneously. Documents and drives best practices throughout the system. Staff members in this position are effective and self-sufficient in working within a diverse technology. Regularly provides guidance and training to less experienced Business Systems Analysts.

This is a customer-facing, consultative role responsible for supporting Enterprise Portfolio Management Office (EPMO) tools, processes, and the stakeholders who rely on them. This position serves as a key bridge between the business and technology, meeting stakeholders where they are in their project management maturity and helping them successfully adopt and use EPMO tools in ways that align with their operational realities. An ideal hire must have a proven ability to:

• Collaborate with cross-functional teams to ensure EPMO tools integrate effectively into existing enterprise workflows and systems.
• Apply strong analytical, problem-solving, communication, and leadership skills to support informed decision-making and stakeholder success within the EPMO.
• Mentor and support less senior analysts and team members, modeling strong customer service, adaptability, and collaboration.
• Expected to build trusted relationships, provide hands-on support, drive best practices through influence, and mentor others while delivering a high level of customer service.
• Serve as a senior, customer-facing analyst within the EPMO Operations Support team, providing direct support to stakeholders who use the EPMO tools.
• Partner closely with business and clinical stakeholders to understand their current processes, constraints, and project management maturity, meeting them where they are and guiding them.
• Translate stakeholder needs into clear system configurations, workflows, and implementation procedures that are practical, usable, and aligned with EPMO standards.
• Act as a primary point of contact for troubleshooting and resolving issues with EPMO tools, providing timely, empathetic, and solutions-oriented support.
• Document, promote, and evolve EPMO best practices while balancing consistency, governance, and stakeholder needs.
• Stay current on PMO methodologies, industry trends, and evolving business or clinical requirements, assessing implications for EPMO tools and operations.

Required

• Bachelor's Degree or equivalent
• Minimum of 5 years of relevant professional experience in systems analysis, PMO support, or related role
• Demonstrated experience working directly with business or clinical stakeholders in a customer-facing or consultative capacity

Preferred

• Master's Degreeor equivalent
• 7 years of relevant experience including experience formulating and defining systems scopes and objectives
• Certification(s) related to project management or PMO tools
• Administrative experience implementing, configuring, and supporting EPMO tools such as Planview, Jira, and Confluence (highly preferred)
• In-depth knowledge of PMO methodologies, with hands-on experience supporting both waterfall and agile delivery models (highly preferred)
• Experience across the systems development lifecycle, including requirements gathering, design, configuration, and deployment
• Participation in multiple phases of integrated system implementations or enterprise tool rollouts
• Background in health care, sciences or information systems

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.