UTS- Temporary Audience Support Associate (PBS NC)

Monday - Friday, 8 AM - 5 PM

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose:

This position is responsible for providing direct account assistance to donors and viewers. The primary function involves responding to inquiries via email and, when necessary, by phone. Audience Services provides information related to membership, benefits, and account updates while ensuring a high level of customer support.

The role requires strong computer proficiency and the ability to accurately interpret and complete account-related requests. With a daily volume ranging from 75-200 inquiries, the position demands strong attention to detail, efficiency, and the ability to respond promptly and accurately.

Knowledge:
Extensive knowledge of Advancement departmental processes and organizational operations related to the accurate administration of contribution activities, including gift processing, benefit fulfillment, programming, and station-related events.

Office Technology:
Proficient in Microsoft Office Suite. Previous experience working within a donor database or Customer Relationship Management ( CRM) system in a fundraising or customer service environment.

Communication Skills:
Ability to communicate ideas clearly, concisely, and in an organized manner. Skilled in interpreting programs, policies, and procedures to address donor-specific needs. Detail-oriented with the ability to develop solution-based approaches using a CRM tool. Proactively provides clarification to ensure team members support the PBS mission with accurate information. Delivers excellent customer service through courteous, knowledgeable interactions.

Productivity:
Demonstrates the ability to produce high-quality work efficiently and within established timelines to effectively support donors and stakeholders.

UNC-Chapel Hill and NC State University are collaborating to extend NC State's internal temporary staffing function as a shared service for both institutions. Under this partnership, UTS provides exclusive temporary staffing services to UNC-Chapel Hill and NC State, employing candidates to work as temporary employees in a variety of jobs on both campuses. If you are interested in applying to this position please click on the following link:
https://jobs.ncsu.edu/postings/227665

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.