PC Support Coordinator

Position Summary

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges.

At Parker, our team members belong, matter and make a difference. We believe that the key to bringing talented new team members into our organization is by focusing on everyone's talents and potential rather than the job specification. If you have innovative ideas and a commitment to excellence, we are more than happy to consider you for other roles in Parker that may be a good fit.

POSITION SUMMARY
Provides technical support for users calling in to the IT Help Desk to increase computer user and system efficiency. Diagnoses, identifies, and isolates basic hardware and software problems. May install, modify, and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users. Routes calls to available technical expert in more complex and difficult cases.

ESSENTIAL FUNCTIONS
1. Responds to telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing routine problems with hardware, software, or other computer related systems by answering, evaluating, and prioritizing requests. Attempts to resolve all support questions while the user is on the line.

2. Diagnoses and isolates system problems by interviewing users on the telephone or in person to collect
information. May lead user through preliminary diagnostic procedures to determine source of error. Determines probable cause of problem (e.g. hardware, software, network, modem, printer, cables, and telephone) by reviewing procedures and actions taken by the user. Instructs user on basic diagnostic procedures.

3. Logs and tracks calls. Maintains history records, related problem documentation and prepares standard reports. Alerts appropriate technical area of recurring problems and patterns of problems.

4. Provides updates, status, and completion information to users and team leaders by voice mail, e-mail, or in-person communication.

5. May install hardware, software and/or upgrades, and peripheral components such as monitors, keyboards, printers, and disk drives.

6. Teaches users on effective use of systems by answering questions, interpreting operating instructions, creating user documentation, developing training materials, and providing references. May prepare and give technical presentations on selected topics.

7. Improves systems, processes, and quality of services by implementing continuous improvement techniques to analyze and identify areas for improvement.

8. Recognizes and performs preliminary evaluation of ergonomics-related issues, including workstation setup and furniture configurations, for any team members they contact.

9. Increases technical knowledge by attending educational workshops and reviewing technical or trade publications.

10. Supports the team by accomplishing related results as needed. Work assignments may include cross-functional or project team responsibilities.
POSITION SUMMARY

Provides technical support for users calling in to the IT
Help Desk to increase computer user and system efficiency.
Diagnoses, identifies, and isolates basic hardware and
software problems. May install, modify, and make minor
repairs to personal computer hardware and software systems,
and provide technical assistance and training to system
users. Routes calls to available technical expert in more
complex and difficult cases.

ESSENTIAL FUNCTIONS

1. Responds to telephone, voice mail, ">

Job Requirements:

QUALIFICATIONS
Education and Experience

Trade school course completion, AA, or equivalent external training in computer services or repair which has provided practical knowledge in the field.

Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of directly related experience.

Knowledge, Skills and Abilities
General knowledge and understanding of personal computer operations, diagnosis, and repairs including office application software packages, email, and PC operating systems.

Proficiency in problem recognition, isolation, and resolution of personal computer hardware and software concerns.

Ability to implement and effectively apply continuous improvement methods.

Ability to adapt procedures, techniques, and/or processes to meet special needs.

Ability to work on assignments that are moderately complex where judgement is required in resolving problems and making routine recommendations.

Ability to manage several assignments simultaneously through prioritization and recognition of skill levels required to complete the assignments.

Ability to determine methods and procedures and to seek appropriate guidance from more technically advanced sources as required.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to respond to inquiries and to effectively communicate and present information.

Ability to effectively demonstrate team member competencies and participate in goal-setting, performance feedback, and self-development activities.

TYPICAL MENTAL AND PHYSICAL DEMANDS
While performing the duties of this job, the employee is required to sit. The employee frequently is required to use hands to operate a computer and talk or hear. Regularly required lifting, moving, installation of computers and peripherals weighing up to 50 lbs. Many require crawling and bending to install or work on computer equipment, the employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision. Also expected of the employee is regular attendance, the ability to work cooperatively and professionally with others and members of the public, and the ability to manage multiple tasks at once.

(The essential functions have been provided as examples of types of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions of the job. The physical and mental demands described above are representative of those required to successfully perform the essential functions of this job.)

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.

Come join the Parker Aerospace Team! Our competitive package includes:

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $22.5/hr to $37.5/hr
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission