Cyber Operations Specialist

Description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to mission success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is grounded in a commitment to doing the right thing for our customers, our people, and our communities. Our Mission, Vision, and Values guide the way we do business.

Leidos is seeking an experienced Cyber Operations Specialist to support the U.S. Air Force Defensive Cyber Systems Program Management Office at Joint Base San Antonio. This position supports the sustainment and operational monitoring of next-generation cyber defense systems that enable downstream Air Force cyber operations.

The Cyber Operations Specialist serves as a frontline operational support resource, responsible not only for managing incidents and service requests, but also for monitoring system alerts, health indicators, and performance messages to ensure mission systems remain functional and available. This role performs routine maintenance, supports configuration management activities, and identifies potential system degradation before it impacts downstream users.

Working within an operational environment, the Cyber Operations Specialist independently assesses system conditions, manages case backlog, performs initial technical analysis, and coordinates escalation when required to maintain mission continuity. The position supports both internal teams and mission stakeholders, ensuring the cyber defense system remains reliable, compliant, and operationally ready.

Candidates must be local to the San Antonio area and able to report on-site as required.

Primary Responsibilities:

• Monitor mission system alerts, health indicators, and operational status messages to ensure continuous availability and functionality of next-generation cyber defense systems

• Identify, assess, and respond to system-level alerts or degradations, performing initial analysis and corrective actions within established procedures

• Perform routine system maintenance activities, including service restarts, log review, patch coordination, and scheduled operational checks

• Execute configuration management tasks in accordance with approved change control processes, ensuring system integrity and compliance

• Serve as the initial operational support point for incidents and service requests affecting mission systems, providing timely triage and documentation

• Manage cases within the enterprise service management platform (ServiceNow), ensuring accurate logging, impact assessment, and resolution tracking

• Assess operational impact and prioritize incidents based on severity, urgency, and mission effect

• Troubleshoot system functionality, access issues, and integration points to determine root cause or appropriate escalation path

• Coordinate with engineering teams, system administrators, and mission stakeholders to resolve system outages, performance issues, or configuration discrepancies

• Contribute to operational documentation, knowledge articles, and standard operating procedures to support consistent service delivery

• Participate in training and readiness activities to maintain proficiency with evolving cyber mission systems and tools

• Leverage approved automation and AI-enabled support tools to improve monitoring efficiency, response times, and service quality

Clearance Required:

• Current active Secret clearance with the ability to obtain a TS/SCI clearance.

Basic Qualifications:

• Must be a U.S. Citizen

• Minimum of 3 years of experience testing, implementing, deploying, maintaining, and administering enterprise infrastructure hardware and software in an operational environment such as a service desk, mission support center, NOC, SOC platform team, or systems operations organization

• Experience monitoring system alerts, health dashboards, or operational status indicators in a production environment

• Experience performing routine system maintenance, service validation, or operational checks to ensure system availability

• Working knowledge of configuration management principles and experience implementing approved changes in accordance with change control processes

• Experience troubleshooting enterprise systems, applications, or integrated platforms using structured diagnostic methodologies

• Familiarity with enterprise service management platforms such as ServiceNow for incident tracking and documentation

• Working knowledge of operating systems (Windows and/or Linux), endpoint management tools, and enterprise infrastructure concepts

• Foundational understanding of networking principles and experience supporting environments leveraging Cisco or similar networking technologies

• Experience supporting cloud-based platforms or hybrid enterprise environments (e.g., Microsoft Azure)

• Demonstrated ability to assess operational impact, prioritize issues, and manage multiple concurrent tasks in a time-sensitive environment

• Experience supporting DoD customers or operating within DoD IT environments, including familiarity with commonly used DoD IT concepts, processes, and operational expectations

CompTIA Security+ or Equivalent 8140 certification (or ability to obtain within a specified timeframe to meet DoD 8140/8570 requirements)

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.