Manager, HR Operations - Employee Lifecycle Services

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

** This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS. **

Job Responsibilities:

• Lead, coach, and develop a high-performing HR Operations Support team, fostering strong people leadership, accountability, and continuous capability development
• Serve as enterprise data steward for Workday HCM, Workday ATS, ensuring data governance, integrity, compliance, and reporting accuracy
• Oversee employee data lifecycle management including hires, job changes, reorganizations, payroll updates, and terminations
• Ensure accurate data configuration and maintenance during enterprise-wide reorganizations, organizational structure changes, and workforce planning initiatives
• Provide operational support for enterprise reorganizations, ensuring timely system updates, position management accuracy, data validation, and stakeholder communication
• Support M&A integration activities including data mapping, system alignment, employee data migration, compliance validation, and operational risk mitigation
• Oversee unemployment claims management and compliance processes, ensuring regulatory adherence, documentation accuracy, vendor coordination, and audit readiness
• Manage employee records maintenance in accordance with federal, state, and internal compliance requirements, ensuring proper documentation, retention, and data privacy standards
• Oversee ticket and case management within ServiceNow, ensuring accurate case documentation, SLA adherence, timely resolution, and trend analysis
• Monitor and analyze case data to identify systemic issues, recommend improvements, and enhance service delivery
• Drive cross-functional collaboration with HR Centers of Excellence, Payroll, Talent Acquisition, Legal, Finance, and enterprise stakeholders to ensure alignment across workforce operations
• Lead vendor governance and performance management related to unemployment administration, records management, and HR operational services
• Manage contracts, service-level agreements (SLAs), compliance oversight, and continuous improvement initiatives with external partners
• Drive continuous improvement initiatives across HR data management and operational processes using structured project and process management methodologies
• Identify opportunities for automation, system optimization, and AI-enabled capabilities to improve accuracy, efficiency, and scalability
• Partner with HR Technology teams to implement workflow enhancements, integrations, and reporting solutions
• Implement and monitor operational metrics, dashboards, and performance indicators to measure data quality, compliance effectiveness, service delivery, and process efficiency
• Standardize documentation, training materials, and change adoption plans to ensure sustainable process execution

Education and Work Experience:

• Bachelor's Degree plus 3 years of related experience
  OR Advanced degree with 1 year of related experience
  OR equivalent combination of education and experience

Preferred Experience:

• 4-7 years in HR Operations, HRIS, Payroll Operations, or shared services environment
• 4-7 years of people leadership experience with direct reports
• Experience supporting large, complex organizations (20,000+ employees preferred)
• Demonstrated experience with Workday HCM, Workday ATS, and Payroll systems
• Experience supporting enterprise reorganizations and workforce structural changes
• Experience with M&A HR integration efforts
• Unemployment claims management and regulatory compliance experience
• Experience with ServiceNow case management
• Vendor and contract management experience

Knowledge, Skills and Abilities:

• Project Management (Required)
• People Management (Required)
• Coaching (Required)
• Human Resources Information Systems (HRIS) (Required)

Licenses and Certifications (Preferred):

• Project Management Professional (PMP)
• Professional in Human Resources (PHR)
• Certified Payroll Professional (CPP)
• Six Sigma Certification (Black Belt or Master Black Belt)

• At least 18 years of age
• Legally authorized to work in the United States

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.