Program Manager - Operation Quality Home

Delivering Homes Worthy of Military Families

The Program Manager will lead the design, implementation, and enterprise-scale administration of Operation Quality Home (O-QH) - a national program to standardize inspections, strengthen accountability, and improve housing quality for military families.

This role requires a leader capable of governing centrally while enabling local execution, enforcing uniform inspection standards, and building a transparent, data-driven oversight framework.

The Program Manager will coordinate federal stakeholders, military services, property owners, inspectors, and technical teams to ensure consistent program delivery and measurable improvements in housing conditions.

The Program Manager is accountable for program execution, including scope, schedule, budget, and performance outcomes across all program locations.

This position serves as the primary program authority responsible for ensuring contractual compliance, operational consistency, and successful delivery of program objectives.

Lead program design, standardization, and enterprise scaling
• Manage program scope, schedule, and resource allocation to ensure contractual requirements are met
• Establish program governance structure, operating procedures, and decision frameworks
• Develop and maintain program management plans including scope, schedule, staffing, and risk management
• Oversee program budgets, cost tracking, and financial performance in coordination with finance teams
• Develop inspection criteria, credentialing systems, and policy directives
• Oversee national rollout, pilot installations, and performance monitoring
• Enforce uniform inspection standards and QA/QC protocols
• Direct program staff and subcontractors to ensure consistent service delivery
• Capture and analyze digital inspection data to identify systemic trends
• Oversee implementation and continuous improvement of inspection technology platforms and data systems
• Ensure data integrity, reporting accuracy, and system adoption across all program locations
• Report transparently to Department leadership and Congress
• Ensure program operations comply with contractual requirements, applicable regulations, and inspection standards
• Establish and maintain quality assurance and quality control systems
• Support audits, reviews, and external oversight activities
• Serve as the primary point of contact for Customer leadership regarding program performance, issues, and strategic direction
• Identify operational risks and implement mitigation strategies
• Coordinate remediation prioritization and program levers
• Serve as liaison among DoD leadership, services, property owners, and oversight bodies
• Facilitate regular program reviews, status reporting, and executive briefings

Education:

• Bachelor's degree in relevant field, including but not limited to Business Management, Construction Management, Engineering, Architecture, Public Administration, or other related discipline. Master's degree preferred.
• Project Management Professional (PMP) certification preferred or ability to obtain within 12 months.

Experience:
Required:

• 5 to 8+ years managing large or complex federal or multi-site programs
• Experience with housing, facilities, construction, or infrastructure programs
• Experience implementing national standards or compliance programs
• Experience managing geographically dispersed teams

Preferred:

• Experience working in highly regulated environments
• DoD, HUD, or federal oversight experience

• Strategic leadership and enterprise program scaling
• Accountability and transparent oversight
• Systems thinking and data-driven decision making
• Stakeholder alignment across federal, military, and private sectors
• Mission focus on improving quality of life for military families
• Ability to lead through influence across complex organizational structures
• Strong written and verbal professional communication skills
• Ability to manage competing priorities in a high-visibility environment

• National adoption of standardized inspection framework
• Consistent inspection quality across all program locations
• Reduction in unresolved housing deficiencies
• Transparent reporting adopted by DoD leadership
• Effective use of remediation levers to drive corrective action
• Improved trust among military families and stakeholders
• On-time and on-budget program delivery
• Successful program audits and oversight reviews

Required Personal Qualities

IBTS places a high value on certain personal traits that work toward creating a positive, professional, and supportive work environment, which is essential for working together and achieving success. We believe "how" you achieve your results is as important as what you achieve. The following highlights the personal traits key for success within the organization.

• Leadership
• Strategic/Innovative Thinking
• Team Building and Accountability
• Conflict Resolution
• Risk Evaluation/Management/Mitigation
• Decisive/Problem Solving
• Relationship Building: Internal and External

Additional Details

Worksite Arrangement: This position is located in the Institute for Building Technology and Safety headquarters office in Ashburn, VA, and follows a hybrid schedule of in-office and remote work arrangements.

Travel: This position will require periodic travel to project sites, customer offices, and stakeholder meetings.

Bring your passion, expertise, and experience to IBTS, where we appreciate and are committed to our employees. We offer outstanding benefits, growth opportunities, and work hard to maintain a culture that values our employees.

The Institute for Building Technology and Safety (IBTS) is a 501(c) (3) non-profit organization established to provide unbiased professional building code compliance services, while enhancing the communities in which we work. At IBTS, our mission is to deliver quality services to meet the challenges of governance at all levels while enhancing public safety, economic development, and the general welfare of the community. Our services include Building and Community Development, Energy and Sustainability Services, Disaster Planning and Recovery, Quality Assurance, as well as Compliance and Risk Monitoring.

IBTS is headquartered in Ashburn, VA, with additional offices in Louisiana, Missouri, New York, Puerto Rico, and Washington, DC.

We are committed to building a community of experts with diverse backgrounds, disciplines, and perspectives who are passionate about our mission. IBTS is proud to be an Equal Opportunity and Affirmative Action Employer that maintains a diverse and inclusive workforce. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability or sexual orientation. This opportunity is open to Section S3 Residents. Veterans and individuals with disabilities are encouraged to apply.

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