Application Solutions Analyst

Overview
Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries.

Our goal is to enable the life sciences industry's use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization.

About the position

As an Applications Solutions Analyst (GTM), you will support the administration and day-to-day operations of the Salesforce Platform and related Go-to-Market Applications. This role involves hands-on Salesforce configuration, maintenance, enhancements and upgrades, ensuring data integrity, managing deployments and security, providing end-user support, and maintaining documentation and governance in close collaboration with technical team members and business stakeholders.

This is an excellent opportunity for someone with 2-3 years of experience who wants to deepen their skills across CRM, CPQ, and Go-To-Market Applications in a collaborative, growth-oriented environment.

• Support the administration and ongoing operation of Go-To-Market Applications, including Salesforce CRM and related tools.
• Contribute to CRM initiatives such as Sales Cloud enhancements, automations, and CPQ support.
• Support and collaborate on integrations between Salesforce and other Go-To-Market applications, such as Hubspot and Contract Lifecycle Management tools.
• Work with business stakeholders to analyze requirements, recommend solutions, and deliver enhancements.
• Configure Salesforce using declarative tools, including:
• Standard and custom objects.
• Fields, page layouts, and record types.
• Flows, validation rules, formulas, and approval processes.
• Support Flow-based automations such as Screen Flows and Record-Triggered Flows.
• Assist with basic CPQ configuration, including products, pricing, and Quote setup.
• Maintain user access and security settings (profiles, permission sets, roles, sharing rules).
• Help ensure data integrity, documentation, and adherence to governance processes.
• Participate in testing, deployments, and post-release support.
• Actively pursue professional development and training in Salesforce and related Go-to-Market technologies.

• Bachelor's degree or higher, preferably in Computer Science, Information Systems, Business, Engineering, or related field.
• Minimum of 2 years of hands-on experience administering Salesforce Sales Cloud.
• Hands-on experience in configuration and customization of standard and custom objects, validation rules, Process Builder and Flows (screen and record-triggered), and managed packages, including supporting and migrating automations from Process Builder to Flow.
• Familiarity with Agile delivery processes and tools such as JIRA.
• Excellent written and oral communication skills with the ability to clearly communicate ideas and results.
• Highly organized with the ability to document technical systems with consistency.
• Team player with strong analytical skills and the ability to understand and resolve complex problems.

Bonus skills

• Exposure to Marketing Automation applications (e.g. HubSpot, Marketo, Pardot) preferred.
• Experience with a sales enablement tool (e.g. Highspot, Seismic, Gong.io) a plus.
• Familiarity with Contract Lifecycle Management applications (e.g. Malbek, Conga, Agiloft) nice to have.
• Experience with CPQ and Territory Management is a plus.
• Knowledge of data migration and ETL/integration tools is beneficial.

Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.