New

Collision Pre Appointment Advisor

Tesla Motors, Inc.
401(k)
United States, Ohio, Dublin
Mar 17, 2026
What to Expect The Tesla Collision Repair Program is seeking a dedicated Collision Pre Appointment Advisor, where you'll play a pivotal role in delivering exceptional customer service for one of the world's most innovative vehicle brands. In this position, you will support our Internal Collision Centers by managing the pre-appointment process across North America, ensuring seamless customer experiences through meticulous coordination of repair processes, proactive communication, and adherence to Tesla's high standards of excellence. Your expertise will directly contribute to maintaining trust and satisfaction as you guide customers through every step of their repair journey. What You'll Do Vehicle arrival preparation: Manage the customer experience by obtaining required documentation, explaining the repair process, and ensuring clear communication to build trust and alignment Analyze Tesla repair protocols and apply expertise to generate comprehensive parts-only estimates Evaluate collision damage via customer-provided photos to determine required parts for accurate repairs on Tesla Model S, X, Y, 3, and Cybertruck vehicles What You'll Bring Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public 1-3+ years of automotive collision damage estimating experience Excellent verbal, and written communication skills; excellent customer service skills Microsoft Office experience preferred Excellent written and verbal communication skills as well as the ability to follow instructions Compensation and Benefits Benefits As a part-time Tesla employee, you will be eligible for: 401(k) with employer match Employee Assistance Program Sick and Vacation time Tesla Babies program Back-up childcare and parenting support resources Pet Insurance