Senior Show Operations Manager

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We're combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

This role is based in our 605 Third Avenue office.

We are looking for aSenior Show Operations Manager-Finovate, Fintech Americas and Fintech Futuresto join our team in New York as part of our Operations function.

The Senior Show Operations Manager role will sit within theFintech Operations Team to manage the efficient and creative operational delivery of the FinTech vertical's brands includingFinovate, Fintech Americas and Fintech Futures.The ideal candidate will be a strong operational lead, driving the critical path and ensuring strong relationshipand teammanagement throughout the show cycle. This role is pivotal not only in the preparation phase but also during the on-site delivery of the event, ensuring seamless execution and client satisfaction.The role requires a balance of strategic focus and hands-on involvement in operational delivery. The preferred applicant willdemonstratestrong experiencein executing tasks while driving overall direction and leadership to achieve businessobjectives.

In addition to key responsibilitieson the above brands, as the Senior ShowOperationsManager, you will play a crucial supporting role across allFintech verticalevents globally.This position will require flexibility and a willingness to travel throughout the year toassistwith the operational needs of other shows, ensuring consistency in delivery andmaintainingthehigh standardsexpected across allFinTechevents

Key accountabilities

• Lead the operational delivery ofFinovate, FinTech Americas, and FinTech Futures events by devising and managing end-to-end operational plans, ensuring resource efficiency andfulfilmentof event strategy and commercial contracts.
• Ensure seamless planning, build-up, open days, and breakdown of the event in collaboration with the wider operations team, procurement, and event suppliers.
• Formulate and control the operational budgets and inventory in partnership with theVP of ShowOperations, the ShowSVPand the finance team.
• Oversee the show floorplan management, ensuring navigation, density, and venue compliance whilemaintainingeffective control and monitoring of health and safety standards.
• Be a strategic partner tokey stakeholders, including the Show SVP, sales, creative, content, and marketing teams, to develop and deliver commercial inventory, achieve business targets, ensure high customer service, and flawlessly meet onsite requirements.
• Work in partnership with the procurement team to secure suppliers for full event requirements, ensuring strong relationships are developed andmaintained.
• Ensureclear understanding of the content strategy for each event, ensuring the content operations leadhas the processes and resources in place for successful delivery of this
• Responsible for the seamless and innovative execution of sponsorship operations, delivering exceptional white-glove service to clients while adapting to solutions that align with businessobjectivesand client expectations to achieve successful project outcomes.
• Oversee the development and deliverables of the operations team forFinovate, FinTech Americas and Fintech Futures,fostering growth and performance.
• Lead the implementation of strategic initiatives, such as sustainability and process improvement, in collaboration with theVPof Show Operations to develop and apply best practices withinthisoperationsteam
• supports shows across different time zones, alternative work hours will berequired, as necessary
• onsite delivery able to travel, including but not limited to Singapore, Thailand, The Netherlands, the United Kingdom, and the United States of America.

• 5+ years proven large-scale international event experience at operations manager level, essential.
• Able to take an innovative, customer-centricand global approach to all aspects of the role - strategy, planning, and operational execution.
• Strong planning,prioritisationand implementation skills with a focus on detail.
• Able to think creatively andcome up withbespoke ideas.
• Negotiation and financial/budget management skills.
• Demonstrated success in collaborating andmaintainingpositive and productive relationships with diverse business partners in a highly matrixed organisation.
• Aself starterwhois able towork independently, and under pressure, while consistently exercising sound judgement even when faced with ambiguity.
• Office attendance is essential. Current pattern is 3 days a week, subject to change.
• As this role supports shows across different time zones, alternative work hours will berequired, as necessary
• Professional Fluency in Spanish

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $95,000-$110,000, based on experience.

This posting will automatically expire on 3/30/2026

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodationsto assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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