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Medical Support Assistant

22nd Century Technologies, Inc.
Pay Rate Range: $30-$35/hr - W2
United States, Oregon, Portland
Mar 17, 2026
Job Title : Medical Support Assistant Location : Portland, OR 97239 Duration : 1 year to long term Shift: 8:00 a.m. to 4:30 p.m. Roles & Responsibilities: Work provided by Contractor personnel shall meet the Accuracy Standard: &Client; 98% documentation/data integrity. Contractor personnel shall provide the following VA Customer Service Standards: Meet the needs of the customers while supporting the VISN, Medical Center and Service missions. Consistently communicates and treats customers (patients, visitors, volunteers, other staff) in a courteous, tactful, and respectful manner. Provide the customer with consistent information according to established priorities and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. Interact with patients, visitors, staff, family members, and others in a courteous, helpful, and cooperative manner demonstrating respect and cooperation. Areas of customer service will include acting as an initial contact to interact with patients, family members, staff and others while answering inquiries and addressing concerns or complaints at a local level. Be courteous in all interactions with patients, visitors and co-workers. Listen to concerns of customers and resolve complaints and concerns effectively and promptly within 24 hours for initiation, and resolution within 48-72 hours. Seek to go beyond with the customer request and do something extra. Assist customers in making informed decisions. Demonstrate the willingness and capacity to resourcefully meet internal and external customer needs on the spot. Provide support to fellow employees in accomplishing mission. Maintain professional relationships with all managers, supervisors, coworkers, patients, and families that are consistently courteous, respectful and cooperative. Provide timely, courteous and appropriate service to internal and external customers, seeking to exceed the customer's expectations. If the contractor personnel are unable to directly assist the customer, they will direct the customer to the appropriate person who can assist with the issue or question. Communicates clearly and effectively with internal and external customers in a tactful and courteous manner both verbally and in writing. Promotes a positive and professional image of the VISN 20 MSA Float Pool and speaks favorably of the organization and its people. Answers telephones in a timely manner and address the issues of the caller promptly in professional, courteous and friendly manner Documents Required: BLS/CPR