Manager, Customer Success, End Point Americas

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Defend against email threats while championing customer success! Check Point Software, a global leader in cyber security, is looking for a driven and data-savvy Manager to join our vibrant End Point team.

In this high-impact role, you'll spearhead building a world-class customer success machine, ensuring our End Point solutions deliver maximum value and protection to our clients. You'll lead a talented team, obsess over data insights, and craft efficient processes - all while driving exceptional customer experiences.

Here's how you'll make a difference:

• Lead & Coach: Recruit, develop, and empower your team to achieve outstanding results, fostering a collaborative and data-driven culture.
• Data Hero: Uncover hidden gems in data, design insightful dashboards, and transform insights into actionable strategies for customer success.
• Process Pro: Implement playbooks, workflows, and best practices to streamline onboarding, health checks, and customer journeys.
• Tech Champion: Leverage automation tools to personalize experiences, gain deeper customer understanding, and optimize workflows.
• Transparency Advocate: Provide clear and insightful reporting to stakeholders, keeping everyone aligned on customer success metrics.
• Continuous Improvement: Analyze, iterate, and refine processes and playbooks to boost success rates and customer satisfaction.

You're a perfect fit if you have:

• 5+ years of experience in B2B SaaS customer success management.
• Proven track record of building and leading high-performing teams.
• Deep passion for data-driven decision making and analysis.
• Strong process and project management skills.
• Excellent communication and presentation skills.
• Proactive, adaptable, and results-oriented mindset.

Bonus points if you have:

• Experience in hyper-growth environments.
• Knowledge of customer success automation tools.
• Understanding of Check Point End Point solutions.

Join Check Point and:

• Be part of a global leader in cyber security, shaping the future of email protection.
• Enjoy a competitive salary and benefits package.
• Make a real impact on the success of the company and its customers.
• Work in a collaborative and supportive environment with talented colleagues.
• Grow your career with continuous learning and development opportunities.

Ready to build a customer success machine and help secure inboxes worldwide? Apply now and tell us why you're the data-driven leader we've been searching for!

The role is posted in multiple territories and you ability to work without sponsorship from an employer now or in the future in the country for which you apply is required.

EOE M/F/Veterans/Disabled