Senior Director, Patient Access Operations

Essential Job Duties

Lead executive of patient access strategic priorities and enterprise initiatives

Provide operational oversight for assigned patient care regions

Serve as a strategic advisor to Regional Directors of Patient Access

Champion patient-centered access and equity across regions

Ensure standardization and consistency of access workflows and performance

Monitor and improve access KPIs including scheduling timeliness, registration accuracy, and financial clearance

Identify operational risks and implement corrective action plans

Partner with clinical, revenue cycle, digital, and IT leaders

Support workforce development, engagement, and successional planning

Provide data-driven insights and recommendations to the AVP

Reduce operational escalations to executive leadership

Foster a culture of accountability, transparency, and continuous improvement

Strategic partnership with with Ambulatory, MCVP, and other key stakeholders to ensure seamless execution of strategic priorities and operational excellence

Employment Qualifications

Required Education:

Bachelor's Degree Healthcare Administration; Business Administration Finance, Accounting or closely related field.

Preferred Education:

Master's Degree Healthcare Administration; Business Administration Finance, Accounting or closely related field.

Licensure/Certification Preferred:

Certified Healthcare Access Manager preferred

Years and Type of Required Experience

Required: 10 years related experience including 5 years of supervisory /management work experience

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.