Technical Account Manager

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

As a Technical Account Manager (TAM) you will be the primary technical liaison for enterprise customers, ensuring seamless onboarding, proactive engagement, and continuous improvement of managed services. You will have experience establishing communication and engageing with prospects, lead business reviews, resolve technical issues, and guide projects to enhance security posture and customer satisfaction. As a TAM you will collaborate across our teams to align service delivery with client goals, providing recommendations and advocating for continuous improvement. You will report to the Manager, Technical Account Manager and have a hybrid schedule working in Mayfield Heights, OH.

• Be the primary technical contact for assigned customers.
• Be a customer advocate, ensuring agreement between client needs and internal delivery teams.
• Lead onboarding activities, guiding customers through setup and integration.
• Conduct Business Reviews to assess performance and identify improvement opportunities.
• Collaborate with SOC and our teams to resolve technical issues promptly.
• Provide recommendations to enhance security posture and service efficiency.
• Manage projects to improve customer satisfaction and service.
• Deliver feedback to product teams for feature enhancements and service improvements.
• Collaborate with our teams to support and influence product feature enhancements.
• Experience identifying installation and managedservice expansion opportunities.
• Document industry trends based on customer requests and feedback and communicate insights to product/offering teams.
• Willingness to participate in professional development activities to stay current on industry knowledge within the Rockwell Managed Services portfolio.

• Bachelor's Degree in Relevant Field.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The ability to travel 15% of the time.

• 8+ years experience managing multiple enterprise accounts and navigate technical environments.
• Familiarity with servicedelivery documentation and tools, including onboarding trackers and escalation processes
• Proficiency with Microsoft Teams and SharePoint for collaboration and document management.
• 8+ years of experience using data reporting and visualization tools to support customer goals and projects.
• Translate complex technical information into clear, accessible language for diverse audiences.
• Experience working in operations or Operations Technology (OT) environments.

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

#LI-LifeAtRok

#LI-Hybrid

#LI-AO1

For this role, the Base Salary Compensation is from $128,400 - $192,600 with an annual target bonus of 8% of base salary. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.