Assistant Workplace Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Pay:$34 - $45.55 / hr

Location: Redwood City, CA | EA office

What this job involves

The Assistant Workplace Manager - Experience Services oversees day-to-day operations of employee experience services at corporate headquarters, including mailroom operations, reprographic services, internal retail operations, and front-of-house customer service functions. This client-facing role manages multiple service teams to deliver exceptional workplace experiences for 1,000+ employees across the corporate campus through proactive communication, enhanced engagement, and high-touch service delivery while ensuring operational efficiency and cost-effectiveness.

What your day-to-day will look like:

Mail & Document Services Management:

• Direct mailroom operations including sorting, distribution, package management, and outbound shipping coordination across multiple building locations
• Oversee reprographic services including high-volume printing, copying, binding, and document finishing operations
• Manage vendor relationships with postal services, courier companies, and printing equipment maintenance providers
• Implement quality control measures and service level agreements for mail delivery and document turnaround times

Retail Operations Oversight:

• Supervise internal company store operations including inventory management, vendor coordination, and sales reporting
• Coordinate product sourcing for employee convenience items, corporate merchandise, and office supplies
• Manage point-of-sale systems and daily revenue reconciliation
• Develop promotional programs and seasonal merchandise displays to enhance employee engagement

Helpdesk & Lobby Services:

• Lead internal helpdesk team providing first-line support for facilities issues, service requests, and general employee inquiries
• Manage lobby ambassador program ensuring professional guest reception and visitor management services
• Oversee conference room booking systems and audio-visual support services

Team Leadership & Development:

• Supervise team of 6-10 service staff across multiple functional areas.
• Conduct performance management including goal setting, regular feedback, and annual reviews
• Develop cross-training programs to ensure service continuity and operational flexibility
• Lead recruitment and onboarding processes for new team members

Operational Excellence:

• Monitor key performance indicators across all service areas and implement continuous improvement initiatives
• Manage departmental budgets including labor costs, supply expenses, and vendor contracts
• Coordinate with senior facilities management on strategic planning and improvement projects
• Ensure compliance with corporate policies, safety regulations, and vendor service agreements

Required Qualification:

• 2-4 years supervisory experience in corporate services, facilities operations, or customer service management
• Basic understanding of facilities operations, vendor coordination, and budget management
• Proficiency with Microsoft Office Suite and ability to learn facilities management software systems
• Excellent communication and organizational skills with attention to detail
• Ability to work in fast-paced environment and handle multiple priorities simultaneously

Preferred Qualifications:

• Previous experience in mailroom operations, print services, retail management, or reception/concierge services
• Familiarity with corporate workplace services and employee experience concepts
• Basic knowledge of inventory management systems and point-of-sale operations
• Experience with performance metrics tracking and reporting
• Professional certification in facilities management or related field

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.