SUPERVISOR HOSPITAL OPERATORS

SUPERVISOR HOSPITAL OPERATORS
Cape May Court House, NJ
Job ID 59417 Job Type Full Time
Shift Day
Specialty Other Professional

About us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

In 2023 the Operators handled 700,000 calls with 25 FTE's and only one Manager supporting the operations. YTD for 2023 up to April 2024 they have handled 250,000 calls with an average of 25 FTE's. Our manager needs support to manage a 24/7 365 days operation and maintain an excellent level of support for the patients, their families, our providers and our Cooper team members in the Hospital and the Ambulatory offices.
Experience Required

• 0-2 years experience
• Call Center work experience
• 2+ years of lead operator, supervisory and/or management experience in a hospital environment (at least 10 direct reports).

Education Requirements

High School or GED required

Bachelors preferred

Special Requirements

• Demonstrated managerial and leadership skills with proven ability to interact effectively with peers and customers.
• Strong commitment to excellent customer service.
• Ability to coach, mentor, and develop staff.
• Strong verbal and written skills.
• Knowledge of Microsoft Word, Excel, and Outlook required along with ability to learn and troubleshoot basic computer issues.

The New Jersey Pay Transparency Act requires disclosure of the pay range for this position.

A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.

Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact talent-acquisition@cooperhealth.edu

Apply