PROGRAM ANALYST

BID/JOB ANNOUNCEMENT

PROGRAM ANALYST

{Homeless Services Division}

Department of Family and Support Services

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: 75,336

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago"

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted until 11:59pm CDT on 3/31/2026

Under general supervision, the class researches, analyzes, and monitors the efficiency and effectiveness of programs and services relative to a department's operation; and performs related duties as required.

ESSENTIAL DUTIES:

* The Program Analyst role supports implementation of a data-driven approach to improving services and outcomes for Chicagoans at risk of or experiencing homelessness.

* This position helps the Homeless Services Division and its partners collect and use data to generate actionable insight toward the ultimate goal of preventing and ending homelessness.

* Analyzes and presents data on client outcomes and program operations to inform decision-making and performance improvement.

* Supports development of problem statements, questions, and meaningful metrics that will lead to actionable insights.

* Refines and strengthens data systems, including supporting contracted programs in improving data collection and developing processes for data review and validation.

* Prepares data visualizations, presentations, memos, and other communications that clearly communicate findings and recommendations for internal and external stakeholders.

* Facilitates productive, performance-oriented conversations with contracted program staff and the Homeless Services Division.

* Develops workplans to monitor new initiatives or process improvements.

* Conducts follow-up evaluations to assess progress on improvement plans

Additional duties may be required for this position

Location: Department of Family and Support Services, Homeless

Address: 1615 W. Chicago Avenue

Shift: Mon - Fri, 9:00am - 5:00pm

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALIFICATIONS

* Graduation from an accredited college or university with a Bachelor's degree in Business Administration, Public Administration or a directly related field, plus two (2) years of program evaluation experience.

* Should the above criteria not be fulfilled, the following options are acceptable:

o Six (6) years of program evaluation experience.

o Graduation from an accredited college with an Associate's degree in Business Administration, Public Administration or a directly related field, plus four (4) years of program evaluation experience.

o Graduation from an accredited college or university with a Master's degree or higher in Business Administration, Public Administration or a directly related field, plus one (1) year of program evaluation experience

Licensure, Certification, or Other Qualifications

N/A

NOTE: To be considered for this position you must provide information about your educational background and your work experience. You must include job titles, dates of employment and specific job duties. (IF you are a current City employee, Acting Up cannot be considered). If you fail to provide this information at the time you submit your application, it will be incomplete, and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.

Educational & Employment Verification:

Please be advised that if you are selected to be hired you must provide, upon request, adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.

SELECTION REQUIREMENTS:

This position requires applicants to complete an interview which will include a written exercise and Excel skills assessment test as part of the interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral and written parts of the interview will be selected.

Preference will be given to candidates possessing the following:

* Previous experience developing, operating, monitoring, or evaluating programs, e.g. government or social service programs.

* Previous experience analyzing and visualizing data.

* Proficiency in using Microsoft Office software.

* Previous Project Management experience.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor