Product Support Technical Agent (Seasonal)

This position is responsible for the day to day handling of customer/consumer requests and inquiries in support of Consumer Group accounts/brands or any other Divisions supported by this team. Contact Activity may be received via multiple toll-free lines or alternate sources such as mail, email, live chat or other mediums. Team members must represent each brand supported by the department in a manner that promotes sales the brand's image. This position is responsible for timely attention resolution that may be order related inquiries and/or complaints for these Consumer Group customers and any other Divisions supported by this team.

Additional Information

This position begins in April 2026 and continues through August 2026 within our Global Supply Chain organization, supporting the Customer Service Department.

This role is not remote/hybrid. This role will report to Sherwin-Williams Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44113.

Customer Support hours range from open Mon-Fri 8:30 a.m. to 6:00 p.m. Product Support is open Saturdays 9:00 a.m. - 5:00 p.m. Agents are expected to work flexible shifts within those hours, as business needs dictate.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

• Frequent utilization of phone, fax, and email to field inquiries from Customers
• Consistent use of CRM (Customer Relationship Management) application to capture Customer Inquiry Information.
• Excellent verbal, written and interpersonal communication skills
• Effective customer service, problem solving and conflict resolution skills
• Excellent time management and strong sense of priority
• Consistently exhibit a positive attitude and exceptional work ethic
• Frequent utilization of phone, fax, and email from internal/external customers.
• Inquiries may include Customer Service Operation or Product Support related.
• Promotion of a positive customer experience through positive language and professional correspondence
• Active Listening, Empathy, Problem Solving and Customer Retention skills are critical to the Customer Support organization.

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future (e.g., OPT, CPT, H1B, EB-1,etc.)
• Must have a High School Diploma or GED
• Must have at least one (1) year of work experience in customer service, retail, or sales
• Must be comfortable to communicate via multiple platforms such as (phone, online chat, fax and email)

Preferred Qualification:

• Enrolled in College or pursuing College Degree