New

Technical Customer Support Representative

TEKsystems
$20.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Oldsmar
Mar 17, 2026
Overview A wellestablished electronic payments organization is seeking a Technical Customer Support Representative to join their client services team. This is a hybrid role supporting online payment processing for government, city, and state agencies. You will support customers by resolving issues related to payment portals, transactions, and system errors. This department operates in a highvolume environment, requiring strong multitasking skills, attention to detail, and the ability to troubleshoot quickly and accurately. Work Arrangement * Hybrid: Wednesdays required onsite. * Remaining days may be remote with highspeed internet and a quiet workspace. * Required to handle sensitive financial information. Key Responsibilities * Assist customers in making online payments through the organization's payment portal. * Troubleshoot technical issues, system errors, and payment processing problems. * Answer questions about the payment portal, website navigation, and account settings. * Collaborate with internal teams to resolve card reader or websiterelated issues. * Set up and manage autopay configurations. * Document all customer interactions in Salesforce and other CRM systems. * Manage a daily caseload of 60-80 cases. * On phonesupport days (Wednesdays), handle 40-50 calls with a focus on firstcall resolution. * Resolve cases within a 24hour turnaround time. Required Qualifications * 2-3 years of customer service experience, preferably in a technical support environment. * Strong computer proficiency; ability to navigate multiple systems, portals, and CRMs. * Working knowledge of online payments or experience as a frequent online shopper. * Excellent verbal and written communication skills. * Strong data entry ability and high attention to detail. * Ability to multitask, type, and navigate systems while speaking with customers. * Comfort following a script during phone interactions. Preferred Qualifications * Experience with merchant services or payment processors. * Salesforce or other CRM experience. * Associate's or bachelor's degree (not required). Performance Metrics * Number of calls handled * Average call duration * Firstcall resolution rate * Timeliness in resolving cases Training & Work Environment * Handson training focused on systems, scripts, and tools. * Expected to be phoneready within the first week. * Modern, newly renovated office with an excellent culture and growthfriendly environment. * Casual-business casual dress code (jeans acceptable). Employee Value Proposition * Strong growth opportunities within a stable organization. * Competitive pay. * Onsite cafeteria and highquality office facilities. * Excellent benefits package, holidays, and PTO (for those converting to FTE). * $500 annual wellbeing allowance for fitness, mental health, and related wellness needs. Job Type & LocationThis is a Contract position based out of Oldsmar, FL. Pay and BenefitsThe pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Oldsmar,FL. Application DeadlineThis position is anticipated to close on Mar 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.