Senior Scrum Master

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Hanger is seeking an experienced Senior Scrum Master to enable 2-4 cross-functional product and platform teams (and mentor other Scrum Masters) in delivering secure, high-impact software, data and business capabilities for Hanger. You'll coach at the team and program level, mature flow and predictability, and align delivery to OKRs-while safeguarding quality, security, and compliance. You'll facilitate agile practice excellence, remove impediments, and help teams deliver measurable outcomes that matter

Coach at multiple levels: Elevate agile maturity for engineers, Product Owners, and managers; mentor Scrum Masters and foster a community of practice.
• Facilitate delivery at scale: Lead Scrum events for assigned teams and coordinate cross-team planning, dependencies, and integrated reviews/demos.
• Plan with outcomes: Partner with Product and Engineering on outcome-based roadmaps, quarterly/PI planning, capacity forecasting, and release strategies.
• Remove systemic blockers: Surface and resolve cross-team impediments; drive clear options/tradeoffs and timely decisions with stakeholders and leadership.
• Make work visible: Stand up program dashboards (throughput, cycle time, WIP, flow efficiency, forecast accuracy, incident/defect trends) that inform action.
• Improve flow & quality: Champion lean practices (WIP limits, work slicing, trunk-based development, CI/CD, test automation, definition of done/ready).
• Protect security & compliance: Embed practices that safeguard PHI/PII and align to HIPAA and company policies; partner with Security and Compliance.
• Change leadership: Guide teams through process changes (e.g., Kanban, Scrum-of-Scrums, SLO adoption) and codify playbooks/templates for reuse.
• Communication & stakeholder mgmt.: Provide concise status and insights to executives; facilitate risk/issue management with data and customer impact.

• 6-10+ years as a Scrum Master or Agile Coach with software/data delivery teams in a product or platform environment.
• Experience in regulated or healthcare environments and comfort working with PHI/PII.
• Certifications such as PSM II/III or CSP-SM (or equivalent experience); SAFe SSM/SPC, KMP, or ICP-ACC/ATF are a plus.
• Certifications such as PSM I/II or CSM (or equivalent experience). SAFe SSM/SPC a plus.
• Demonstrated experience improving team flow (e.g., reducing cycle time, increasing predictable delivery).
• Nice to have - Experience
  • Experience in healthcare, payer/provider, medical devices, or other highly regulated industries.
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

• Track record improving predictability and flow (e.g., reduced cycle time, stable throughput, better forecast accuracy) and driving measurable product outcomes.
• Expert facilitation, conflict resolution, and coaching skills across roles and seniority.
• Proficiency with Jira/Confluence to create meaningful team and program views.
• Working knowledge of DevOps practices, CI/CD, automated testing, and trunk-based development.
• Excellent written and verbal communication; ability to synthesize and influence.
• Working knowledge of DevOps, CI/CD, automated testing, and trunk-based development concepts.
• Familiarity with security and compliance in a regulated environment; comfort handling teams working with PHI/PII.
• Strong facilitation and conflict-resolution skills; able to coach across roles and seniority.
• Strong communication, interpersonal, analytical and problem-solving skills.
• Ability to think strategically and execute methodically.
• Ability to work individually and within a team.
• Excellent writing, speaking, and presentation skills.
• Keen attention to details.
• Ability to multi-task and prioritize.
• Nice to have - Skills
  • Exposure to data platforms/analytics, ERP/EMR integrations, or supply chain systems.
  • Experience launching or maturing agile communities of practice and delivery playbooks.
  • Familiarity with scaled frameworks (SAFe, LeSS, Scrum@Scale) and when to keep it lightweight
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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