Scrum Master III

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Hanger is seeking a Scrum Master III to support a cross functional product or platform team in delivering secure, high impact software, data, and business capabilities. You'll facilitate agile ceremonies, help improve team flow and predictability, and support alignment to team goals and OKRs. You'll work closely with Product and Engineering partners to remove impediments, reinforce quality and compliance practices, and help the team deliver consistent outcomes.

Team level coaching: Support engineers and Product Owners in applying Scrum or Kanban practices effectively; reinforce foundational agile behaviors.
• Facilitate ceremonies: Lead team ceremonies (planning, standups, reviews, retrospectives) and support communication around cross team dependencies that impact delivery.
• Support planning: Assist Product and Engineering with sprint planning, capacity awareness, roadmap visibility, and team-level release coordination.
• Remove blockers: Identify impediments within the team's workflow and collaborate with partners to drive resolution or escalation.
• Maintain visibility: Keep team dashboards (e.g., cycle time, throughput, WIP, defect trends) updated to support transparency and improvement.
• Reinforce flow & quality: Promote lean practices such as WIP limits, work slicing, definition of ready/done, and support adoption of CI/CD and automation practices.
• Support compliance: Reinforce team behaviors that safeguard PHI/PII and align with HIPAA and company policies.
• Enable continuous improvement: Help facilitate team retrospectives, implement improvement actions, and contribute inputs to shared agile playbooks.
• Communicate clearly: Provide concise updates on delivery progress, risks, and issues to partners using data and customer impact.

• 2-5+ years as a Scrum Master or Agile Practitioner with software/data delivery teams.
• Experience in regulated or healthcare environments preferred; comfort with PHI/PII helpful.
• Certifications such as PSM I/II or CSM (or equivalent experience).
• Demonstrated experience improving basic team flow metrics (e.g., cycle time, throughput).
• Nice to Have - Experience
  • Experience in healthcare, payer/provider, medical devices, or other regulated industries.
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

• Experience improving team predictability and flow (e.g., reducing cycle time, improving throughput consistency).
• Strong facilitation and conflict resolution skills within the team.
• Proficiency with Jira/Confluence for team level reporting and visibility.
• Working knowledge of DevOps, CI/CD, automated testing, and trunk based development concepts.
• Excellent written and verbal communication skills.
• Familiarity with security and compliance expectations for regulated environments.
• Strong analytical, organizational, and problem solving skills.
• Ability to work independently on day to day responsibilities but seek guidance on complex issues.
• Attention to detail and the ability to prioritize effectively.
• Nice to Have - Skills
  • Exposure to data platforms/analytics, ERP/EMR integrations, or supply chain systems.
  • Experience participating in agile communities of practice
  • Familiarity with scaled frameworks (SAFe, LeSS, Scrum@Scale).
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HRC