Remote New

Community Engagement Manager

Astound
paid time off, paid holidays, sick time, tuition reimbursement, 401(k), retirement plan, employee discount
United States, Massachusetts
Mar 17, 2026
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the The Community Engagement Manager is responsible for strengthening local market presence through strategic partnerships, grassroots marketing initiatives, sponsorships, and community programs that drive brand awareness, consideration, and customer acquisition. This role translates national campaigns (Back to School, Fall Rush, Cyber, Price for Life, etc.) into hyperlocal activations that generate demand and support field sales growth. The Manager partners closely with Field Sales, GTM, Marketing Ops, PR, Social, and local market leaders to execute high-impact community programs that strengthen brand reputation and increase subscriber growth. This position plays a critical role in positioning Astound as the most consumer-friendly, community-focused broadband provider in our markets. Develops and executes local community engagement strategies aligned with company growth priorities (new build, MDU, market expansion, upgrades). Identifies and securse strategic partnerships with schools, universities, chambers, local nonprofits, property managers, and community organizations. Manages sponsorship portfolio and ensure measurable ROI. Represents Astound at key community events and forums. Supports government relations strategies. Provides strategic guidance to local General Managers, working with PR agencies to set up interviews and other local spotlight opportunities. Plans and executes grassroots activations including: Street teams, brand ambassadors, campus activations, MDU events (lobby events, breakfast pop-ups, seasonal resident events), Back to School / Fall Rush campaigns Aligns event strategy with DSR (Direct Sales Rep) presence and local sales initiatives. Ensures all activations integrate digital capture tactics (QR, retargeting, sweepstakes, email opt-ins). Leads coordination of logistics, vendors, materials, and budget management. Partners with Field Sales Managers and GTM to prioritize low-penetration buildings and new build zones. Supports market expansion initiatives and localized launch events. Aligns community programming with promotional strategy (Price for Life, flash sales, etc.). Provides field teams with event kits, signage, and activation playbooks. Collaborates with Social Media team to amplify community activations. Partners with PR to leverage community involvement for earned media opportunities. Works with Marketing Ops to track leads, performance metrics, and attribution. Ensures brand standards and messaging consistency across all activations. Manage community engagement budgets across assigned markets. Track KPIs and deliver post-event performance reporting. Optimize spend based on ROI and subscriber impact. Actively support, promote, and advance all aspects of Astound's Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered. Other duties as assigned. What you Bring to the Table: 5-8+ years managing strategic marketing strategy in telecom, subscription, or high-volume acquisition businesses. 3+ years working in a competitive environment and/or with a challenger brand. Experience managing $10M+ performance budgets preferred. Experience leveraging AI tools to automate or enhance analysis is preferred. Expertise in developing and executing fullfunnel marketing strategies that drive measurable growth. Advanced analytical, forecasting, and datainterpretation skills, with the ability to translate insights into actionable recommendations. Proven ability to scale customer acquisition efficiently through datadriven optimization. Strong proficiency in Excel and comfort working with large datasets. Ability to manage multiple projects simultaneously in a fastpaced, deadlinedriven environment. Skill in distilling complex data into clear, actionable insights that inform marketing and business decisions. Exceptional written and verbal communication skills, with strong organization and clarity in messaging. High attention to detail and a customercentric mindset in all aspects of execution. Strategic thinker with strong localmarket execution capabilities, able to tailor strategies to specific geographies or audiences. Strong collaboration and crossfunctional leadership skills, with the ability to influence without authority. Resultsoriented approach, with a focus on measurable performance and continuous improvement. High energy and fieldfocused mindset, comfortable engaging directly with teams and customers. Strong presentation and storytelling abilities, capable of communicating insights to senior leadership. Ability to thrive in a fastmoving, growthoriented environment, maintaining agility and sound judgment. Education: High school diploma or equivalent required. Bachelor's degree preferred. Major in Marketing, Digital Marketing, Communications, or related fields. We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Compensation:* The base compensation range for this position is $85,000 - $137,000 plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf