New

IT Support Specialist

University of Texas at Dallas

$50,000

medical insurance, dental insurance, vision insurance, paid time off, paid holidays, retirement plan, remote work

United States, Texas, Richardson

Mar 17, 2026

Posting Details

Posting Number	S06927P
Position Title	IT Support Specialist
Functional Title	IT Support Specialist, Research
Department	Information Systems
Salary Range	$50,000
Pay Basis	Monthly
Position Status	Regular full-time
Location	Richardson
Position End Date (if temporary)
Posting Open Date	03/17/2026
Posting Close Date
Open Until Filled	Yes
Desired Start Date	04/01/2026
Job Summary	The IT Support Specialist provides front-line technical support for a research-focused environment, supporting end users, endpoint devices, and on-site technology needs. This role delivers responsive, professional assistance to faculty researchers, and staff across administrative and research units.
Minimum Education and Experience	Associate's degree or an equivalent combination of relevant education and experience may be considered.
Preferred Education and Experience	Associate degree in Information Technology, Computer Science, or related field. Additional coursework in audio/visual systems, event technology, or customer support or relevant certifications are preferred. Knowledge, Skills & Abilities Strong critical reasoning and ability to troubleshoot complex issues. Strong customer service and communication skills. Ability to work independently in on-site support situations.
Other Qualifications	To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
Essential Duties and Responsibilities	Key Responsibilities: Provide desktop and end-user support for standard hardware, operating systems (Windows, Mac, and Linux), software, peripherals, and access issues. Configure, deploy, and troubleshoot endpoint devices in accordance with established standards. Assist with inventory tracking and basic IT asset lifecycle management. Perform initial troubleshooting for application and infrastructure issues and escalate as needed. Other Research IT supporting projects and activities as required. On-Site Support Provide presentation-ready, on-site media technology support for research showcases, demonstrations, and events. Set up, test, and troubleshoot displays, presentation systems, conferencing tools, and A/V equipment. Support presenters in live, time-sensitive, and high-visibility settings. Support Office of Research staff, research centers, core facilities, and researchers campus-wide, as requested. Coordinate with federated IT groups and central IT partners.
Physical Demands and Working Conditions	To support the needs of the role, ability to: lift, lower, carry, push, or pull up to forty (40) pounds. bend, kneel, reach, and work under desks or behind equipment racks while installing, configuring, or troubleshooting equipment. sit or stand at will for extended periods frequently throughout the workday. perform frequent to constant repetitive keyboarding functions to complete job tasks. use hands and fingers for device setup, cabling, and other fine motor tasks. distinguish colors, indicators, and on-screen information necessary to diagnose and resolve technical issues, visually inspect equipment and displays.
Physical Activities
Working Conditions
Additional Information	Remote Notice: After the 6 month probationary period, this role may be eligible for a hybrid (partly remote/partly in office) work schedule, subject to business need and manager approval. May be required to use personal computer and other standard office equipment. Must be located within the DFW Area and have the ability to be on campus with 24 hours of notice. A UT Dallas Remote Work Agreement will be required within 14 days after approval. What We Can Offer UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes: Competitive Salary Tuition Benefits Internal Training BCBS PPO Medical insurance - 100% paid for full-time employees PPO and DHMO Dental Insurance Plan - PPO plans include ortho benefits Vision Insurance Long and short-term disability TRS Retirement Plan - defined benefit plan offering lifetime annuity upon retirement Voluntary Retirement Plan Options - additional savings opportunities with Tax-Sheltered Annuity Plans and Deferred Compensation Plans Dental/Vision/AD&D Paid time off Paid Holidays Paid Winter Break Fertility Benefits Remote Work Options - approved by department All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program. Visit https://hr.utdallas.edu/employees/benefits/ for more information. If you are looking for a rewarding career opportunity with great benefits? Look no further! Join our team!
Special Instructions Summary
Important Message	1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the *ADA Coordinator* . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.