Portfolio Maintenance Manager

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description:

Under the direction and supervision of the Regional Director of Facilities, with some oversight from the Director of Facilities & VP of Operations, the Portfolio Maintenance Manager (PMM) will oversee the maintenance operations of the Great Lakes Region which has properties located in Cleveland, Cincinnati, Detroit and growing into Columbus. This person provide guidance and support to the Service Managers and maintenance team of each community.. The PMM will work collaboratively with and the Regional Director of Property Management to help ensure teams are achieving TCB's mission as well as each property's economic and physical goals. Candidates must live in Columbus or Cleveland area.

Essential Functions:

• Oversee Maintenance Operations to TCB Standards including preventive maintenance program, service orders, unit turns, curb appeal, unit/building inspections, and maintenance shop compliance. Be a strong advocate of safety and environmental compliance for our team members and residents. Conduct regular property visits to provide guidance and technical support to the Service Manager in collobration with the Communuity Manager.
• Lead Service Managers Lead Techs and Technicians through mentoring, training, and support by influencing change management, developing our maintenance team members, and fostering a strong resident focus. Coordinate trainings to enhance technical trade and business skills for accountability to TCB Standard Operating Policies through positive employee engagement. Participate in talent management functions of maintenance team members by interviewing, onboarding and training service managers and technicians, recommending professional advancement, and disciplinary actions.
• Assist Community Manager and Service Manager in establishing financial controls. Participate in the annual property budget creation and in the financial review of maintenance expenditures and capital improvements. Coordinate capital planning assessments and identify short term capital planning needs.
• Assist Service Managers in developing Scopes of Work, solicitation of bids and coordinating contracts for capital projects, energy initiatives and annual vendor services. Create competitive bid packages and make recommendation on project placement.
• Oversee strategy for NSPIRE eligible sites to maintain properties to be NSPIRE ready. Coordinate pre-inspections, the plan to repair deficiencies and regular scheduled meetings with site staff to and annual inspections to gauge progress for inspection readiness. Maintain knowledge of NSPIRE standards and establish annual training to maintenance staff as needed.
• Assist in new construction through participation in architectural design and review for new construction or rehabs. Provide guidance and support onboarding new properties to troubleshoot design challenges and support staff to maintain building systems and site needs.

Knowledge, Skills and Abilities:

• Strong and trustworthy work ethic.
• Strong communication skills, both written and verbal.
• Superior interpersonal skills: ability to influence others, build relationships, and work effectively with others in the organization.
• Highly detail-oriented and able to multitask in a fast-paced environment.
• Superior business acumen: ability to analyze and react to trends, monthly Profit and Loss statements, and build and analyze budgets.
• Incredible customer service skills & the ability to create a customer focused culture.
• Demonstrate strong problem solving and quantitative abilities.

Education & Experience:

• 5+ years or more of progressive responsibility in facilities management with 5+ years of multi-family experience or comparable in hotel/resort/retail regional management required
• Prior experience in and knowledge of affordable housing and applicable compliance and knowledge of HUD-NSPIRE inspections is required.
• Strong Leadership presence and proven track record in employee development of a team.
• Proficiency in Yardi or other industry software and strong knowledge and skills in Microsoft Office, Word and Excel.
• Must have a minimum of 4 years advanced, hands-on experience in plumbing, HVAC, carpentry, appliance and electrical repairs.
• Experience in budget development, managing expenses; bidding projects, managing vendor and contractor relationships, and maintaining building services
• One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred.
• Willingness to get any certifications within 6 months of hiring to meet any specific site/area needs
• Knowledge of all standard hand and power tools, cleaning supplies, and personal protective equipment (PPE).
• Strong understanding of SDS (Safety Data Sheets)

Benefits

• Medical, dental, and vision insurance
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• 12 Paid Holidays & tenure-based PTO accruals

The Community Builders is an equal opportunity employer.