- Front Of House Coordinator-13-004 - SC/SD Kroc Center

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Front of House Coordinator be responsible for front-of-house operations for the Joan B. Kroc Theatre. They will oversee volunteer ushers and theatre FOH staff. They will be the FOH contact for clients and spectators, providing them with outstanding service throughout their event. They will communicate with the technical staff to ensure excellent event flow and serve as MOD when appropriate. A sincere enthusiasm and a desire to be of assistance are essential for this position.

Essential Functions

• Provide front-of-house management services for clients, caterers, and event attendees during performances.
• Opening facility before and securing venue at the conclusion of each event.
• Ensure the cleanliness of the building entrance, restrooms, auditorium, and lobby.
• Supervise volunteers and staff ushers, train and assign FOH roles for each event.
• Oversee the set-up of intermission concessions and client lobby displays.
• Ensure the placement of directions signage and the distribution of event programs.
• Facilitate ticket taking and tally ticket stubs.
• Provide pertinent data to theatre admin for statistics.
• Maintain open communication with the technical staff and client team.
• Assist patrons with special needs, ADA seating.
• Ensure patron security and intercede in the event of any emergency or altercation.
• Maintain safety standards and procedures for a safe work environment.
• Report harmful/safety issues.
• Know, explain, and exemplify the mission, purpose, and values of the Kroc Center and The Salvation Army.
• Follow and ensure adherence to The Salvation Army Policies and Procedures.
• Must be in good physical health and mental health, capable of meeting the demands of the program.
• Perform other assignments/duties as directed.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 10lbs. Ability to move, grasp, push, pull objects such as carts, tables, and chairs as well as reach overhead. Ability to operate computer and function well in center software.

Minimum Qualifications

• Three to five years' experience working directly in hospitality and events.
• Creative problem solving
• Willingness and understanding of working weekend and evening hours.
• Excellent judgement and ability to maintain a positive attitude in a face-paced environment.
• Must attend staff, Protecting the Mission, child safety, and other trainings/meetings as directed.

Skills, Knowledge & Abilities

• Excellent verbal and written communication skills.
• Friendly, inviting, self-motivated, even-tempered, adaptable, and dependable.
• Ability to work well with co-workers, members, clients, and guests while maintaining a professional approach to problems under pressure.
• Proactive and able to function effectively without supervision.
• Ability to work well with a diverse population.