Care Management Assistant

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Job Title: Care Management Assistant (CMA)

Summary: Join our care management team as a Care Management Assistant (CMA) and play a central role in helping patients transition smoothly from hospital to post-acute care or home. The CMA partners with social workers, nurse case managers, patients, families and vendors to coordinate placements, transportation, and post-discharge appointments while handling related clerical tasks and documentation.

Key Responsibilities:

• Coordinate post-acute placements (rehab, skilled nursing, other levels of care): research options, present choices to patients/families, enter referrals (Navihealth), confirm authorizations/payments and facility acceptance, complete required screenings (e.g., PASSR/Telligen), and prepare discharge packets.
• Schedule post-discharge appointments with primary care providers and specialists: gather appointment details, align scheduling with clinical needs and patient preferences, offer warm handoffs to provider offices, and document appointment info in the EMR.
• Arrange transportation per the transition plan: schedule pickups to facilities or home, confirm payment/authorization, and document arrangements.
• Communicate with empathy: use caring language and patient engagement techniques when interacting with patients and families.
• Provide administrative support: obtain and transmit medical records, faxing, data entry, and other clerical tasks as needed.

Qualifications:

• High school diploma required; Associate's in Health Science or related field preferred.
• Minimum 1 year hospital or long-term care experience in case management, admissions, or related role.
• Strong customer service skills with tact, courtesy and a patient-centered approach.
• Proficient computer, typing and data-entry skills; comfortable using phone systems and EMR applications.
• Ability to solve basic operational problems using sound judgment and attention to detail.
• No license required.

Why Join Us:

• Be an integral member of an interdisciplinary care team.
• Make a direct impact on patient transitions and outcomes.
• Opportunity to grow your healthcare coordination skills in a collaborative environment.

Salary Range: Minimum 20.52/hour - Maximum 33.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.