Arbitrator I

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Arbitrator I

Location(s): Euless, TX
(Hybrid: Remote on Monday and Friday)

Job Summary:
Responsible for reviewing, investigating, and resolving post-sale vehicle disputes by mediating between buyers and sellers, ensuring compliance with auction policies, and facilitating fair resolutions.

Key Responsibilities:

• Review customer complaints and mechanic reports regarding vehicle condition.
• Inspect vehicles to determine the extent of repairs and authorize second opinions when necessary.
• Explain auction policies, complaint procedures, and arbitration processes to customers.
• Mediate disputes and negotiate repairs and/or pricing to reach mutually acceptable resolutions while aiming to retain completed sales.
• Identify and resolve post-sale issues such as title discrepancies, mileage concerns, and frame damage.
• Maintain accurate documentation and case files for all arbitration activities.
• Collaborate with sales teams and other internal departments during investigations and fact-finding processes.
• Liaise with federal and state authorities on issues such as odometer discrepancies and salvage vehicles.
• Promote auction services, including post-sale inspections, to drive additional business.
• Evaluate customer claims to ensure compliance with arbitration policies and account-specific guidelines; provide input on financial decisions.
• Screen and process vehicles eligible for post-sale inspections.
• Educate buyers and sellers on timelines, costs, and procedures related to inspections and claims.
• Follow all safety protocols and actively support workplace safety initiatives.
• Perform additional duties as assigned.

• High school diploma or equivalent required.
• 3-5 years of automotive, mechanical, or body shop experience preferred.
• Experience with complaint handling and dispute resolution is highly desirable.
• Strong verbal and written communication skills.
• Good organizational and documentation skills; report writing experience preferred.
• Working knowledge of federal and state vehicle arbitration laws is a plus.

• Ability to stand, walk, reach, talk, and hear regularly.
• Frequent bending, kneeling, crouching, squatting, and climbing.
• Ability to lift up to 20 pounds.
• Vision requirements include close, distance, color vision, depth perception, and focus adjustment.

• Hybrid schedule: Remote on Monday and Friday; on-site Tuesday through Thursday.
• Initial training may require full-time on-site attendance for the first few weeks until remote eligibility is established.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.