Application Analyst - Technology Adoption Specialist

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health.By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Job Description

The Application Analyst (working title Technology Adoption Specialist) promotes effective use of technology by designing and delivering strategies that drive user adoption, behavior change, and sustained engagement. This includes strong emphasis on the Microsoft platform stack, AI-enabled capabilities, and multimedia/video-based learning.
Essential tasks/responsibilities:
* Develop and implement adoption strategies and tactics into a comprehensive plan including initiatives and measures of success with quarterly milestone reporting intervals, including the requirement to address the archiving of legacy technology.
* Collaborate with project teams, product owners, and operational leaders to understand upcoming technology changes and define adoption goals, timelines, and success metrics.
* Assess user needs, current workflows, and potential barriers to adoption using interviews, surveys, observations, and usage data.
* Design and develop clear technology adoption materials including job aids, FAQs, how-to guides, and intranet content.
* Deliver engaging training through instructor-led sessions, virtual sessions, e-learning modules, micro-learning, and recorded content.
* Develop and deliver user presentations and technology demonstrations for varied audiences.
* Utilize Microsoft 365, Teams, SharePoint, OneDrive, and Power Platform tools to design, deliver, and track adoption initiatives.
* Translate complex technical concepts, including AI-powered features, into user-friendly workflows and training materials.
* Produce video-based learning materials using screen capture, narration, and video editing tools.
* Monitor adoption metrics, analyze feedback, and implement reinforcement strategies.
* Provide coaching to super users and champions and support sustained adoption.
Education:
Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.
LICENSURE/CERTIFICATION:
None required. Preferred certification in Microsoft technologies, AI platforms, instructional design, or change management.
Experience:
Required: At least 2 years of experience in technology adoption, sales, training, instructional design, or user support.
Preferred: Experience in healthcare or academic medical center environments, video editing experience, and familiarity with change management principles.
Experience with Microsoft 365 tools and AI-enabled features, such as Copilot strongly preferred.