New

Onsite Representative Lead

Incora
life insurance, parental leave, paid holidays, sick time, 401(k), employee discount
United States, South Carolina, Greenville
244 Terminal Rd Bldg 1033 (Show on map)
Apr 06, 2026
Our Incora Story is really taking off-and we'd love for you to be part of the journey. Incora is a leading supply chain solutions provider in the aerospace industry, with customers at the heart of everything we do. We are currently seeking an Onsite Representative Lead to represent Incora at customer production sites and lead on-site operations that support customer success. About the Role The Onsite Representative Lead is responsible for overseeing Incora's on-site presence at assigned customer locations. This role serves as the primary liaison between Incora and the customer, ensuring accurate inventory management, uninterrupted material flow, and high-impact customer support. You will lead and mentor a team while coordinating directly with Customer Administrators and on-site functional managers to maintain and replenish customer supply bins, resolve issues, and expedite critical needs in support of production requirements. You will also monitor all processes, procedures, and activities to ensure accuracy, efficiency, and continuous improvement. Key Responsibilities Lead, mentor, and support an on-site team; foster accountability and high performance Serve as Incora's on-site representative, building trusted customer relationships Maintain and replenish customer supply bins to support uninterrupted production Monitor stock levels and proactively identify risks, shortages, or process gaps Coordinate and communicate critical stock-outs and urgent customer needs Support contract activities, including New "Add" and "Off" contract requirements Identify opportunities for quality improvements, process efficiencies, and value-added services Ensure clear, accurate documentation and system data entry Collaborate with internal stakeholders including Regional Customer Program Managers, Contracts, Sales, and Finance Remain flexible to changing schedules and customer demands Travel/drive between customer sites as required Required Skills & Qualifications Strong leadership and mentoring capability Self-starter with a high level of initiative and motivation Excellent organizational, time-management, and multitasking abilities Strong attention to detail and ability to conduct in-depth research when required Proven customer service skills with tactful, ethical, and professional communication Ability to be cross-trained in multiple critical departmental functions Proficiency in Microsoft Office, including: Outlook Intermediate to advanced Word and Excel (spreadsheets, formulas, file imports/exports) Comfortable working with integrated data systems Ability to adapt to changing schedules based on customer needs Reliable transportation and company-approved driving record Education & Experience High school diploma required; some college or college degree preferred Minimum 1 year of relevant JIT, VMI, or 3PO experience within the aerospace industry Proven experience working directly with customers and suppliers Demonstrated success as a trusted company representative and liaison Our Values At Incora, our values guide everything we do. We're looking for team members who live these values every day: Courage - Take ownership and solve problems Collaboration - Share knowledge and support one another Commitment - Deliver results and exceed customer expectations Community - Care for our people and the world around us What Incora Offers Competitive salary and comprehensive benefits package Eligibility for company incentive programs 8 paid holidays plus 2 floating holidays 2 weeks paid parental leave Up to 80 hours of vacation annually (increasing with tenure) plus separate sick time 401(k) with company match Employer-paid Group Life Insurance (1x salary), Short-Term and Long-Term Disability Employee discount portal Career development and growth within a fast-growing organization Additional Requirements Due to ITAR regulations, access to certain products and technical data is restricted to U.S. Persons, defined as U.S. citizens, lawful permanent residents, refugees, or individuals granted asylum. Proof of eligibility is required upon conditional offer. Incora is an Equal Employment Opportunity (EEO) Employer and values diversity in our workforce.