Executive Assistant, Client Services & Product

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role
Medallia is seeking a highly organized Executive Assistant to serve as a strategic support partner to key Executive Leaders of our Client Services and Product organizations. In this role, you will do more than manage logistics; you will streamline workflows and protect our leaders' time, allowing them to focus on innovation and business objectives. We are looking for a professional who navigates complex priorities with poise, demonstrates a fierce attention to detail, and executes with the tenacity required to drive team success in a fast-paced environment.

Strategic Orchestration: Manage and own all scheduling and logistics for our Executives across two high-impact organizations, ensuring their time is aligned with Medallia's top priorities.

Operational Precision: Navigate Concur for expense management and coordinate seamless global travel, ensuring leaders can focus entirely on the business. This will also require a keen attention-to-detail and strict adherence to company policies, procedures, and deadlines.

Special Projects: Support departmental initiatives via assisting with research, preparing briefing materials, and tracking action items to ensure project momentum.

Systems Management: Support and maintain the trackers and spreadsheets that keep our data clean and our teams informed. Ensure all documents are completed with a high degree of accuracy and confidentiality.

Candidates must be based in the Tysons vicinity as this role is Hybrid, 3-4 days per week onsite.

Minimum Qualifications

• 4+ years of Executive Assistant experience or commensurate professional experience
• 1+ years of experience supporting multiple leaders simultaneously
• Exceptional organizational skills and high attention to detail
• Strong communication skills with a proactive sense of urgency

Preferred Qualifications

• Proven ability to manage priorities in a dynamic and ambiguous environment
• Demonstrated track record of building effective cross-functional relationships.
• Experience supporting field-based teams and leadership.
• Proficiency in Google Workspace, Concur, and Microsoft Office

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $107,000-145,000 USD. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.