PMO Administrator
Herndon, VA (hybrid)
ABOUT INDIGO IT:
Founded in 2001, Indigo IT is an award-winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers' technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. Recognized on the 2020 & 2021 Inc. 5000 list of America's fastest growing companies, we are always looking to hire top talent in the field - come join us today!
JOB SUMMARY:
The Operations Administrator reports to the Director of Service Delivery (Operations) and primarily supports operational and personnel management of a portfolio of multiple subcontract efforts. The role works directly with Talent Acquisition, Human Resources, and Contracts to ensure successful staffing, execution, and customer relations of those contracts. Additionally, the role will work closely with the Project Management Office (PMO) to develop and implement processes and procedures associated with the Indigo IT subcontract portfolio to ensure standardization continuous improvement. The ideal candidate is a thoughtful and effective communicator; is driven, dynamic, and flexible, with a desire to make a positive impact on business operations; promotes a one-team approach and takes ownership and initiative with respect to customer outcomes and priorities; possesses strong skills in problem solving, planning, identifying requirements, and defining/refining internal processes while always striving for continuous improvement.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
- Actively participate in recruiting, hiring, assigning, and managing project participants and resources, and delivering project status reports and deliverables on schedule within projected budgets to various prime contractors
- Perform day-to-day administrative functions such as timesheet approvals, performance reviews, and team/customer meetings, as well as develop project budget and estimation input as tasked by prime contractor customers
- Establish and maintain Prime/Subk relationships to manage customer expectations and project scopes from order through delivery, ensuring sustainability and growth of the projects
- Execute Quarterly Program Reviews and customer satisfaction (CSAT) surveys to executive management informed regarding program status and any technical, cost, schedule or administrative issues within portfolio
- Supervise and enrich staff that may be geographically dispersed
- Establish and maintain a positive and technical culture focused on customer service and mission delivery through regular conduct of team meetings/sessions that build camaraderie and keep the teams connected to Indigo IT
- Assist the PMO with development and/or revision of procedures, standards, and guidelines for the daily operations of Indigo IT's subcontracts
- Performs other duties as assigned
SPECIFIC KNOWLEDGE, SKILLS, & ABILITIES:
- Personnel leadership and management skills for large and small teams
- Experience using project management tools for tracking and reporting metrics and identifying opportunities for process improvement
- Collaboration experience working with senior management to find solutions for customers and leading teams to implement these solutions
- Outstanding interpersonal and communication skills with the ability to effectively communicate and influence across diverse audiences
- Ability to work with and address the specific needs of project teams while maintaining a "big picture" vision of the end customer and prime organization's goals/mission
EDUCATION, EXPERIENCE, & CERTIFICATIONS:
- Bachelor's Degree OR Associates Degree plus 5 years relevant experience
- Minimum of 5 years' experience in information technology, with at least 3 years managing information technology contract performance
At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical, Dental, and Vision coverage options. In addition, we offer 401(k) with company match, Group life and disability, Flex Spending Accounts (FSA), Paid Time Off (PTO), Paid holidays, and Education assistance. We also have in house training programs for employees, we reward thought leadership with bonuses and recognition for publishing, speaking, and innovative thought leadership in our industry.
Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. This employer uses E-Verify.
|
Indigo IT, LLC
paid time off, paid holidays, 401(k)
Apr 06, 2026