Retail Revenue Cycle & AR Team Lead

As the Coborn's AR and Revenue Cycle Team Lead, you will take ownership of the entire retail enterprise revenue cycle and accounts receivable functions, ensuring accurate revenue capture, billing, cash application, reconciliation, and collections across all stores, pharmacies, fuel stations, corporate, DSD, and third-party sales channels.

In this hands-on leadership role, you will guide, coach, and inspire your AR and Revenue Cycle teams, drive process standardization, maintain strong internal controls, and partner with cross-functional teams to ensure revenue integrity, timely reporting, and cash flow performance.

If you thrive on leading high-performing teams and delivering measurable results, this is your opportunity to make a meaningful impact every day.

Position Location: This position is an in-office position, 4 days (Monday-Thursday) with the ability to work remotely on Friday.

End-to-End Revenue & AR Ownership

• Own the full revenue and accounts receivable lifecycle, including revenue capture, billing, cash application, reconciliation, collections, and reporting
• Ensure accurate and timely recording of sales, tender, and customer transactions across the enterprise
• Maintain accountability for AR aging, working capital performance, and revenue-related internal controls
• Serve as the operational owner for revenue and AR processes, partnering with Stores, Merchandising, Pharmacy, Operations, IT, Treasury, and Finance
• Act as a liaison for internal and external audits related to revenue and accounts receivable

Revenue Cycle Operations

• Lead and actively support enterprise sales and tender processing, reconciliation, and reporting across all locations and business units
• Own accounting oversight for third-party sales channels, ensuring accuracy, completeness, and timely reconciliation
• Design and maintain standardized reporting tools and templates to support sales, tender, and exception visibility
• Direct variance identification, investigation, and resolution to ensure revenue integrity
• Ensure team reconciliations are completed accurately and on time, including assigned general ledger and subledger accounts in support of close
• Develop and maintain documentation and procedures that support consistency, control, and audit readiness

Accounts Receivable & Billing Operations

• Lead and support enterprise AR and billing operations, ensuring accurate, timely, and compliant invoicing, cash application, and collections
• Own cash application and account reconciliation across all customer and business lines, including DSD, alliance, corporate, pharmacy, rent, gift cards, and central coin
• Monitor customer accounts, credit exposure, and unapplied cash, driving timely resolution of discrepancies and payment issues
• Direct collections activities and customer inquiry resolution in partnership with business stakeholders
• Ensure accurate AR aging, customer statements, and working capital reporting to support cash flow and close

Performance Management, Reporting & Continuous Improvement

• Develop and maintain team performance scorecards measuring productivity, quality, accuracy, timeliness, and customer service
• Monitor AR working capital performance, including DSO, aging trends, and cash flow impacts, and communicate insights to business partners
• Analyze trends and exceptions to identify root causes, drive corrective actions, and implement process improvements
• Lead and participate in continuous improvement initiatives, including system enhancements, reporting optimization, and process standardization
• Serve as a subject-matter expert and trusted partner to cross-functional teams

Team Leadership, People Management & Operational Control

• Provide direct leadership for AR and Revenue Cycle staff, including hiring, onboarding, training, and daily work direction
• Plan, assign, and reprioritize work to meet operational, month-end close, and audit deadlines
• Act as a hands-on leader, stepping in to resolve complex issues and ensure quality outcomes
• Set performance expectations and provide ongoing coaching, feedback, and formal evaluations
• Ensure operational continuity through cross-training, coverage planning, and appropriate segregation of duties
• Reinforce adherence to company policies, accounting standards, and internal controls while identifying and mitigating risks

What's In It For Me?

Our remarkable employees are at the heart of everything we do. At Coborn's, we're committed to creating a supportive and rewarding workplace-one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures.

Please find a list of many of our exciting benefits below:

• Medical & Dental insurance with Health Savings Account (HSA), Flexible Spending Account (FSA) options
• Employee Stock Ownership Program (ESOP) - yes, we're employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit!
• 401(k) plan options - we also match up to 20% of the first 5% contributed
• Competitive Paid Time Off (PTO/Vacation)
• 10% employee discount on grocery items, with additional franchise-specific discounts available at company-owned Ace Hardware, Caribou Coffee, Erbert and Gerbert's, and Pet Supplies Plus locations.
• Additional Voluntary Benefits - such as vision, accident and critical illness insurances
• Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance,
• Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit!
• Paid Military Leave
• Employee recognition programs with monetary rewards, including in-store vouchers, years of service, and employee of the month
• Employee Health & Wellness Programs, Challenges and Resources - to assist our team members in living a life of wellbeing!
• Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
• Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment and more!
• Tools, resources and opportunities for career growth and development
• Education benefits including tuition discount and scholarship programs

Education & Experience

• Associate's degree in Accounting, Finance, Business, or related field or equivalent relevant experience. Bachelor's degree in Accounting, Finance, or Business preferred.
• 5+ years of progressive experience in accounts receivable, billing, or revenue cycle operations
• 2+ years of experience in a team lead, working supervisor, or similar hands-on leadership role with direct reports.
• Experience supporting high-volume, transaction-intensive environments, preferably in retail, grocery, pharmacy, or multi-unit operations
• Demonstrated experience with end-to-end revenue and AR processes, including reconciliations, cash application, collections, and reporting
• Experience partnering cross-functionally with Merchandising, Operations, Stores, IT, Treasury, and Finance

We believe that building a team of people with different backgrounds, beliefs, experiences, and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities, are encouraged to apply.

Are you friendly, dependable, and passionate about working with people? At Coborn's, Inc., we love serving our guests, supporting our communities, and helping our team members grow their careers. If you're looking for a place where you can build a future while making a positive impact every day, we'd love to talk to you about joining our team!

Coborn's, Inc. is a fast-growing, employee-owned grocery retailer proudly serving communities across the Midwest. Our family of grocery stores includes Coborn's, Cash Wise Foods, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, Sullivan's Foods, and Kessler's. We offer our guests an elevated shopping experience-both in-store and online-focused on freshness, value, and convenience. Guided by our company vision to inspire happiness, healthy living, and simplicity, this principle has fueled our growth for more than 100 years and is at the heart of everything we do.

Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor, and Captain Jack's brands. In addition, we operate fuel kiosks and convenience store locations under the Little Dukes and Coborn's Express names. Many of our grocery stores also feature full-service pharmacies to support the health and wellness of our guests. We manage a variety of other retail businesses in markets where the fit is right, including Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert's, Godfather's Pizza, and Pet Supplies Plus. To support our diverse retail operations, we operate our own central bakery, fresh foods commissary, and grocery warehouse and distribution center.