Communications Director

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

How you can make a difference:

The Director, Customer Experience Communications serves as the embedded communications partner to the Customer organization and leads communications supporting HealthEquity's customer experience transformation.

This role works closely with Customer leadership to translate strategy into communications that help teams understand how their roles are evolving and how their work contributes to delivering a frictionless member experience.

The Director ensures communications support the adoption of new service models, operational priorities, and customer experience improvements.

What you'll be doing:

Strategic Partnership with Customer Leadership - Serve as the embedded communications partner to senior leaders within the Customer organization. Translate business strategy and operational priorities into clear communication that drives alignment and action.

Partnering with leaders to translate enterprise strategy into clear communications
• Ensuring consistency between leadership messaging and teammate understanding
• Advising leaders on how to communicate transformation priorities and operational changes
• Participating in leadership discussions to integrate communications strategy into key business decisions.

Lead Transformation and Change Communications - Design and execute communications that support the customer experience and operating model transformation.

• Developing communications that help frontline teams understand how their roles are evolving
• Creating a communication plan that support change adoption across teams over time
• Ensuring teammates understand how their work contributes to a more seamless experience

Shape Narrative and Messaging Architecture - Develop and maintain messaging that connects HealthEquity's enterprise strategy, service model, and customer experience.

• Translating complex operational strategy into clear and accessible communication
• Ensuring message consistency across channels and segments

Data-Driven Communication Impact - Develop frameworks to evaluate communication effectiveness and support adoption of organizational change.

• Establishing communication metrics tied to business outcomes
• Partnering with analytics and operational teams to assess communication effectiveness
• Using feedback from teammates and customers to refine messaging and strategy
• Incorporating voice-of-customer insights into communications planning

What you will need to be successful:

• 10+ years of experience in communications or change management
• Experience partnering with senior executives on strategic initiatives
• Experience leading communications for large organizational transformations
• Experience designing enterprise-wide communication programs
• Background working in complex, matrixed organizations

Preferred experience includes:

• Customer experience transformation
• Financial services, healthcare, or benefits administration
• Service or operations-driven organizations

Success in this role will contribute to:

• Clear alignment between strategy, leadership messaging, and teammate understanding
• Strong teammate understanding of HealthEquity's evolving service model
• Effective communication supporting the company's customer experience transformation journey as measured by TMX
• Consistent messaging across internal and external stakeholders
• Reduced operational friction through clearer communication and customer education

What makes you exceptional:

• You translate complex operational strategy into clear, actionable communication that helps teams understand what is changing and why it matters.
• You build trusted relationships with operational leaders and frontline teams, becoming a valued partner in navigating change.
• You have strong instincts for audience, timing, and messaging that resonate with teams delivering service every day.
• You design communications that drive understanding, adoption, and alignment.
• You bring curiosity and a deep interest in how work actually happens across the organization.
• You thrive in environments where communications support transformation, operational improvement, and better experiences for members.

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time off
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education& tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Onboarding & Travel

This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity's immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations.

This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date.

HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process.

HealthEquity has a vision that by2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity - you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity's applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot's AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot.

At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together.

As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity.

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